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I didn't receive my birthday coupon.

We will send you a birthday coupon by email on the day of your birthday to those who are set to receive emails from IKEA. Birthday coupons are valid for 30 days from the date of distribution. *Please change your settings to accept email from “@news.email.ikea.jp” and “@ikea.com” to receive coupons from IKEA.

[How to check your settings]
After logging in to My Page, click "Manager your account" and select the "Preferences" tab.
Make sure that "Email" is checked in the "Newsletter subscriptions" section.

​If you set "Do not receive emails", you will not recive a birthday coupon because your settings do not allow IKEA to send you emails.
Please chance to change your settings to ”Receive emails” so you can get a birthday coupon on your birthday next year.

If you don't receive the Welcome coupons after registration, please check the following.

・If you use a smartphone or mobile phone email address
If you are using domain settings or blocking certain domains, you may not be receiving password emails. Make sure that your phone can receive emails from “@news.email.ikea.jp” and ”@ikea.com” and check that this domain is not blocked. 

・If you use a PC email address.
Your emails could be getting automatically sorted into your spam folder, so make sure to check that this is not the case. 

If you are using domain settings or blocking certain domains, you may not be receiving password emails. Make sure that your phone can receive emails from "[email protected]", "[email protected]", "[email protected] ” and check that this domain is not blocked. 

 

 

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