Can I add the sofa and mattress take back service after ordering for delivery service?
You can only request to use the sofa and mattress take back service when you order Delivery Service at an IKEA store.
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IKEA Online Store / Can I change the delivery date and time?
Yes, you can change your delivery date and time from "My purchases". *If your delivery has already started, it is no longer possible to change your delivery date. In addition, it cannot be brought forward.
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Can I order Contactless Delivery (OKIHAI) for all items?
Contactless Delivery (OKIHAI) is available for Parcel delivery.
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Will the delivery company contact me in advance before the visit?
Yes, the delivery company will contact you in advance.
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What do I need to be aware of when ordering larger products?
Large package products such as Sofa/Mattress/PAX Wardrobe, etc may not pass through narrow doors or stairs to your room. Please check the package size and delivery route before purchasing.
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I used the Pick-up point to pick up products but wan to return. Can you come to pick up my product at my home?
Please contact IKEA Customer Support Centre. we will arange the pick up at your home. *Pick up fee (Same as delivery fee from the shipment store to your home) will be charged and it will be substructed from the product return amount.
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Can I park a large vehicle at the Pick-up point?
Yes, there is space where you can park vehicles up to 4t in size.
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