The mattress didn't fit. Can I change my mattress?
If you are not satisfied with your purchased mattress, you can exchange it for another product of the same type only once within 90 days.
Please bring your receipt, delivery statement (if you purchase from www.IKEA.jp, you will receive it by email), or IKEA Family purchase history, etc. and the product to the return counter of your nearest IKEA store. We will deposit the amount of your mattress purchase into IKEA return card, so please use the return card to purchase another mattress that you want to replace yourself.
If you would like to exchange it by delivery, please contact Customer Support Center (050-4560-0494 opening hours 10:00~18:00). Please note that you will be responsible for the shipping costs associated with the product exchange.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Unfortunately, we can only remove sofas or mattresses.
Read moreIf you aren't satisfied with any pillows, quilts, mattresses or mattress toppers that you’ve purchased, you have 90 days to exchange them for another product of the same type.
Read morePlease check the corresponding mattress thickness for each fitted sheet on the respective product pages.
Read moreChildren need a lot of sleep. Sleep is important for physical and mental development. Our children's mattresses are available in different firmness sizes to meet the needs of each child. To make it even more comfortable, you can add a mattress pad.
Read moreYes, we offer Love it or exchange it (pillow/duvet/mattress exchange). You can find information about eligible products and exchange policies on the Pillow, duvet, and mattress exchange page on this website.
Read moreThere are three key points to consider when choosing a mattress: type, budget, and comfort.
Read more