I accidently damaged a product during transport home or assembly. What do I do?
Things don't always go as planned and sometimes accident happen! As an IKEA Family member, you're in good hands. If you damage an item during transport or assembly, you can exchange it in our stores within 14 days of the date of purchase or date of delivery.
The only condition is that you must have used your IKEA Family card when purchasing your item.
Read more about IKEA Family benefits.
If the item or part of it is damaged, please contact us or visit customer service at one of our stores to file a claim. To make it a hassle-free, have your order number or proof of purchase ready.
If you can't go to the store, contact us and we will support you. Delivery costs for exchanges will be borne by the customer.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.