Can I change my pick up date at the Pick-up point?
You can change the date within one week of the scheduled pickup date on your purchase history.
If you are picking at Pick-up point in Sapporo, you do not need to contact us. Please come within one week from the scheduled pick-up date.
If you If you are picking at Sagawa Express offices in Hiroshima City, please contact Sagawa Express office to change the schedule.
* The pick-up date and time cannot be brought forward.
* If you change the date to more than one week from the original date, a holding fee of 2,000 yen per week will be charged.
* If you do not receive it for more than one week from the original date and cannot contact you, we will cancel your order.
In that case, the product price will be refunded, but the service fee will not be refunded.
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