What happens if I am not happy with my reserved product in person?
All product are posted online with pictures, descriptions and prices so please review them carefully before applying. However, if you come to our store and are not satisfied with the product , you do not have to continue the transaction. *Circular Market online is available at IKEA Tokyo-Bay, IKEA Kohoku, IKEA Tachikawa, IKEA Fukuoka Shingu, IKEA Nagakute and IKEA Maebashi.
All product are posted online with pictures, descriptions and prices so please review them carefully before applying.
However, if the Circular Market online outlet product do not match your in-store assessment or you are not happy with our pricing, there is no need to continue the transaction.
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How long do I have to pick up my reserved product from Circular Market online at IKEA?
You can pick up and pay for your reserved product at the IKEA store you have applied for by closing time two days after you place your order online. *Circular Market online is available at IKEA Tokyo-Bay, IKEA Kohoku, IKEA Tachikawa, IKEA Fukuoka Shingu, IKEA Nagakute and IKEA Maebashi.
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Can I add or remove products to my order?
No product have been added or changed. Please cancel your order and purchase again.
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Will someone be able to buy my reserved product in my store’s Circular Market?
No. Circular Market online items will not be displayed in Circular Market area and will instead be stored in the Warehouse area. *Circular Market online is available at IKEA Tokyo-Bay, IKEA Kohoku, IKEA Tachikawa, IKEA Fukuoka Shingu, IKEA Nagakute and IKEA Maebashi.
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Contactless Delivery (OKIHAI)/Can you delivery my items in an apartment with an automatic lock?
If it is difficult to deliver due to the auto-lock system, the driver may take your items to the delivery box if available.
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Contactless Delivery (OKIHAI)/What happens if my items can't be placed?
If the driver cannot find a place to put, or determine that the items cannot be safely placed in front of the door, post box, door knob, bicycle basket, or shed, etc. due to bad weather, the driver may contact you or drop a delivery notice into mail box and take the items back.
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Can you exchange BASTUA products in case of product defects?
No.
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