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How can I join IKEA Family?

IKEA Family is free to join, with no joining or annual fee. You can sign up easily through the IKEA app, on the website or at an IKEA store. After joining, you can enjoy a range of member-only benefits and offers.

How to join

Enter the required information, such as your name and email address, and create a password to become an IKEA Family member.
After joining, log in to your IKEA Family account to manage your membership details and choose your benefits online.
I’m here as a translation guide. Please review the text before publishing, as mistakes can still occur, especially when applying the IKEA Style Guide.

Join using the IKEA app

  1. Download the IKEA app.
  2. Tap the person icon at the bottom of the screen.
  3. Go to the registration screen and enter the required information.

Join on the website

  1. Open the IKEA Family registration page.
  2. Enter the required information and select “Continue to email verification.”
  3. Enter the one-time code sent to your registered email address.
  4. Once your registration is complete, a confirmation email will be sent to your registered email address.

Join at an IKEA store

Speak to a co-worker in the store. They’ll guide you through the registration process.

About your account

Eligibility: Anyone aged 16 or over can join.
One account per person: To keep points, purchase history and other details in one place and make our services easier to use, each member should have their own account. You can’t merge or combine two IKEA Family accounts, or transfer data such as purchase history between them.
Your IKEA Family account will become inactive if 48 months (4 years) have passed since your last purchase. If this happens, please join again. We may also suspend or close an account without notice if the registration details are false or the account is used improperly, for example.
[Read the RULES FOR IKEA Family MEMBERS]
[Read the privacy policy]
 

Things to know when registering an email address

Enter your email address in the correct format.
Email addresses that start with a symbol such as “.” (dot) or “_” (underscore) can’t be registered.
If an email address has a “.” (dot) immediately before “@” or has consecutive dots, you may not receive coupons correctly.
If you can’t register your preferred email address, try another address, such as a personal computer email address.
You can’t register more than one account with the same email address.
If you see a message saying that the email address is already registered, reset the password for that address, log in to the My Membership page and check your registration details.
After joining, you’ll receive an email asking you to verify your email address. Look for an email from <EMAIL_ADDRESS> with the subject “Please verify your new email address” and follow the instructions in the message.

If you don’t receive a registration confirmation email

Check that the email address you entered when applying is correct. You can use the membership number shown on the registration completion page to log in through “Member login” on the IKEA Family website and update your details.
If you registered a computer email address:
The email may have been automatically sorted into a folder other than your inbox, such as your spam folder. Please check your spam folder.
If the email address is correct, your domain or spam settings may be preventing the email from arriving.
If you registered a smartphone or mobile phone email address:
Domain or email blocking settings may prevent you from receiving coupons. Set your email to accept messages from @family.email.ikea.jp and @ikea.com, and check your email blocking settings.
If this doesn’t resolve the issue, contact the Customer Support Centre at <PHONE_NUMBER> (open 10:00–18:00). We’ll check your registration and help you with the next steps.

What should I do if I don’t receive a one-time code?

Check your signal, email settings, the email address you registered and your spam folder. If the issue continues, we recommend contacting your mobile phone provider.
Emails from IKEA are sent from: no.reply@ikea.com

Can I use my IKEA Family card abroad?

To use IKEA Family benefits at IKEA in Japan, you need to join IKEA Family in Japan. Whether a Japanese IKEA Family card can be used abroad depends on the country.

Can IKEA Business Network members use IKEA Family benefits?

IKEA Family and IKEA Business Network are separate memberships. You can’t combine benefits from both memberships in the same transaction. If you shop through IKEA Business Network, you can use the benefits available to business members.
I’m here as a translation guide. Please review the text before publishing, as mistakes can still occur, especially when applying the IKEA Style Guide.
 

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