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Zero emission IKEA deliveries

At IKEA, we are determined to cut carbon emissions in all stages of our value chain. As a result, IKEA is aiming for more than 90% of deliveries globally, to be delivered by electric vehicles (EV) or other IKEA zero-emission solutions by 2028. 

An IKEA delivery EV on a road in Switzerland, the sky is blue and there's a partially snow covered mountain chain in the background.
“By promoting the use of EVs for home deliveries, we want to improve the local environment around our stores and act as a good neighbour. ”
Simon Henzell-ThomasClimate and Nature Manager at Ingka Group, which operates IKEA stores in 31 countries.

The road ahead

To inspire the shift to zero emission deliveries, Ingka Group set an ambitious target back in 2018 to reach 100% zero emissions deliveries by 2025. However, the road to 100% zero emissions deliveries has not always been smooth.

Charging infrastructure for electric vehicles has not accelerated as quickly as hoped, and the COVID-19 pandemic greatly affected the availability of EV vehicles. We faced challenges in remote locations, where vehicle range combined with the weight of our products slowed us down. By September 2025, 60.1% of retail home deliveries fulfilled by Ingka Group were made by zero emission vehicles, up from 41.1% the previous year.  To reflect the learnings and current progress, Ingka Group has reformulated its goal to achieve more than 90% of home deliveries made by zero-emissions vehicles by 2028.

This goal will continue to build on the momentum of the first target, while being achievable and realistic. The aim will always be to go beyond 90% but the gap to 100% represents the uncertainty that will always remain when delivering to customers, such as lack of chargers in remote locations and possible vehicle breakdowns that require replacement by a non-EV vehicle at short notice to deliver our customers products as promised.  

IKEA zero-emissions, what’s our approach? 

Our methodology for achieving zero-emission deliveries involves:

Localisations

Identifying and adopting technologies and fuels suitable for the local infrastructure.

Collaborations

Collaborating closely with local authorities, partners, and communities to create an enabling environment for zero-emission logistics.

Reporting

Regularly monitoring and transparently reporting our progress to ensure accountability.

Reaching our emission reduction goals

Ingka Group is making significant progress globally towards achieving zero-emission deliveries: 

  • We have come a long way since we set the target in 2018. Already in 2019 Shanghai became the first city where 100% of our home deliveries are transported by EV vehicles and today we have 100% zero-emission home deliveries in 300+ locations and more than 2500+ electric vehicles are in operation globally.   
  • 60.1% of retail home deliveries were made by zero emission vehicles (FY24: 41.1%). This reflects an increase in the number of zero emissions vehicles used in last mile deliveries, investment in zero emissions trucks for longer distances and improvements in route efficiency to enable more deliveries per journey.
  • We are working to more rapidly roll out zero emission vehicles through additional investments in vehicles and charging infrastructure, piloting new innovations and collaborating with other industry players. These actions include collaborating with truck manufacturers to test new EVs, investing in charging infrastructure, and advocating for policy changes to overcome regulatory barriers. 

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