IKEA recalls PATRULL safety gates for risk of children falling down stairs

23/06/2016

IKEA urges customers who have a PATRULL safety gate to immediately stop using it and to bring it back to any IKEA store for a full refund.

IKEA has received customer reports where PATRULL safety gates have opened unexpectedly and children have fallen down stairs. Some of the incidents have required medical attention. A third party investigation has shown that the locking mechanism is not reliable, posing a risk for small children, despite approved tests to applicable standards.

“At IKEA, we have a zero tolerance regarding child safety. We want to offer safe products and we believe that children are the most important people in the world. Whenever we are made aware of a possible safety issue with our products, we investigate thoroughly. We cannot accept that there could be a risk of injury while playing and as an immediate and precautionary action we have decided to recall all PATRULL safety gates” says Maria Thörn, Acting Business Area Manager at Children’s IKEA.

IKEA is not willing to risk children’s safety and therefore urges all customers that have a PATRULL safety gate to immediately stop using it and to bring it back to an IKEA store for a full refund.

Proof of purchase (receipt) is not required.

For more information, please contact your Exchange & Returns department or call 01 696 6246.

We apologise for any inconvenience this may cause.