Skip to main content
EN IEEnglish

What type of support can I get for my smart home from IKEA (DIRIGERA hub, TRÅDFRI gateway, IKEA Home smart app and smart products)?

We're happy to support you, when and how you like.

Answers to commonly asked questions can be found here, and you are also welcome to reach out to us at your local IKEA store or find other ways of contacting us here.

What particular parts of our answer do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • Which type of batteries are recommended for the VALLHORN motion sensor?

    We recommend 2x LADDA AAA 1.2V batteries.

    Read more

  • What can I do if email verification during Control Anywhere or integration setup fails?

    Check if your DIRIGERA hub has access to internet, the cables sit correctly and your router either doesn't use DNS filters that might block access to our servers, or support for IPv6 protocol is activated.

    Read more

  • Why can't I access my speakers through Control Anywhere?

    Speakers are not supported for remote connection through Control Anywhere.

    Read more

  • Why can't I see any activity of the PARASOLL door/window sensor in the activity log?

    Make sure the two parts of the PARASOLL are aligned correctly. When they are not aligned correctly or the distance is not according to the assembly instructions, the sensor will not detect changes in status and will not send any activity log to the DIRIGERA hub and the IKEA Home smart app.

    Read more

  • What’s the difference between FYRTUR and KADRILJ blinds?

    Both have the same motorised mechanism that can also work with the IKEA Home smart app and TRÅDFRI gateway.

    Read more

  • Can I migrate my smart home set-up and smart products from TRÅDFRI gateway to DIRIGERA hub?

    You need start over and add your products and build rooms and set scenes according to your needs in the new IKEA Home smart app.

    Read more