What can I do if email verification during Control Anywhere or integration setup fails?
Check if your DIRIGERA hub has access to internet, the cables sit correctly and your router either doesn't use DNS filters that might block access to our servers, or support for IPv6 protocol is activated.
If you are sure that you are connected to the correct Wi-Fi, that all cables sit correctly and your DIRIGERA hub has access to the internet, DNS filters on your Wi-Fi router might be blocking access to our servers and/or IPv6 support activated in your Wi-Fi router settings might be causing the verification to fail.
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Was the article not helpful? Try one of the related articles below.
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I didn't receive the verification email to set up Control Anywhere.
Please check your junk mail folder, or try the process again.
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Why do I need an email address to use Control Anywhere?
Your email address helps us to authenticate that you are the one who is authorised to access your devices when you are outside home. We use your email for authentication purposes only, we respect your privacy and our IKEA values, so we ensure that we will not use your email address for any other purpose apart from authentication.
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Why is there another email address when I activate Control Anywhere?
The first user who set up Control Anywhere (or integrations) and their email will be the host to the hub and will also be the person who has to grant access to other users via their email.
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Can I change or delete the host email address linked to Control Anywhere?
Yes. If you are connected to your Wi-Fi, the host or any other approved user can edit/delete users that have access to Control Anywhere.
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I've done the setup but Control Anywhere is not working. What can I do?
There can be various reasons to why Control Anywhere isn't working for you: - Ensure you have internet connection either via Wi-Fi or mobile (3G/4G/5G). - Ensure you have Control Anywhere enabled in IKEA Home smart app.
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Can I give another user the Control Anywhere host user role?
No. If you wish to set up a new host user with a different email address, the host email address needs to be deleted to reset Control Anywhere access.
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