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Digital Accessibility Statement

Digital accessibility statement

IKEA Retail (Ingka Group) - As a retail company that is committed to the mission of offering a wide range of well-designed functional home furnishing products at low prices for the many people, we are continuously enhancing the accessibility of our digital experiences, systems, and services for our diverse customer base, including those with disabilities.  

We are continuously working towards improving digital accessibility, and we are doing so by implementing global standards, including the Web Content Accessibility Guidelines (WCAG). 

As a company, IKEA Retail (Ingka Group) is committed to a human-centric approach in the use of technology for the benefit of the many.

This statement has been prepared by IKEA Ireland Limited (company number: 400143) of 6th Floor, 2 Grand Canal Square, Dublin 2, Dublin, D02 A342, Ireland in relation to IKEA.ie. 

Conformance status

WCAG provides guidance on how to make websites easier to use for people with disabilities. There are three levels of conformance and IKEA aims to achieve WCAG 2.1 level AA.  

We have taken significant steps to make our digital experiences more inclusive. We are also working with accessibility experts and people with disabilities to test and give feedback. Our efforts include, for example, improving our alternative texts, the experience while navigating with a keyboard and when using a screen reader. We have also improved things like video content with transcriptions and captions available, and headings with better hierarchical structure on a page.  

We know from several accessibility assessments that we still have a few things to improve. Please note that this does not mean that users will be unable to access and use the digital products or content listed below, but it indicates that we still have some work to do – and we are working on it! 

In full transparency, some of the non-accessible content are, for example:

IKEA.com/ie:

  • Some video content lacks audio description or suitable media alternatives.  
  • Some prerecorded content lacks audio descriptions for visual information.  
  • Certain page elements do not properly convey relationships via semantic HTML.
  • Some input fields do not identify their purpose programmatically for autofill or assistive technologies.  
  • Colour alone is sometimes used to convey meaning, which may not be accessible to all users.  
  • Some interface elements like icons or buttons have insufficient contrast.  
  • Text may not be readable when users adjust spacing between letters, words, or lines.  
  • Text and background colour combinations may not meet minimum contrast requirements.  
  • Some content does not remain readable when zoomed to 200%.  
  • Not all interactive elements are accessible using keyboard-only navigation.
  • Some components may trap keyboard focus and not allow users to navigate away.  
  • Some time-based content may not provide users with a way to extend or disable time limits.
  • Focus order may not always follow a logical sequence for keyboard users.  
  • The purpose of some links is unclear from their surrounding context.  
  • Some pages may not provide more than one method to locate content.  
  • Some headings and labels may be unclear or not descriptive.
  • Keyboard focus is not always visible when navigating via keyboard.  
  • Some visual labels on controls do not match their accessible name, which can confuse screen reader users.  
  • The default language of the page is not always specified in the code.
  • Some content in a different language is not marked with appropriate language attributes.  
  • Some components trigger unexpected actions when they receive focus.   
  • Navigation mechanisms may not appear in a consistent order across pages.  
  • Icons, buttons, or other components may not be consistently identified across different contexts.  
  • Some form errors are not clearly identified to users.  
  • Some input fields lack labels or clear instructions.
  • Some forms do not provide helpful suggestions when an error is detected.  
  • Some pages may contain HTML markup errors that affect how assistive technologies interpret the content.  
  • Some interface components are missing ARIA properties needed for assistive technologies.  
  • Some dynamic updates may not be announced by assistive technologies.  

Click and Collect – Check in system

  • Some dynamic updates may not be announced by assistive technologies.   

We are actively working to address these issues as part of our continuous effort to improve the accessibility of our digital experiences. 

Feedback  

As we're always eager to improve and support our customers, please let us know if you encounter any accessibility barriers in any part of our digital experiences.

E-mail: [email protected]   

Please use subject: Digital Accessibility Postal address: IKEA Ireland Limited, 6th Floor, 2 Grand Canal Square, Dublin 2, Dublin, D02 A342, Ireland   

Complaints

If you for some reason are unhappy with our response to your feedback, you may also report your experienced digital accessibility barrier to the Competitions and Consumer Protection Commission (CCPC) in relation to products and the Commission for Communications Regulation in relation to electronic communications services.

Preparation of this digital accessibility statement

The statement was prepared on 26/06/2025 and last reviewed and updated on 26/06/2025.