Coronavirus (COVID-19) information page
A message from Peter Jelkeby, Country Retail Manager and Chief Sustainability Officer, UK and Ireland
These are extraordinary times and I know that, like all of us here at IKEA, many of you are concerned about coronavirus (COVID-19). Our thoughts are with all those affected and the people working tirelessly to care for them.
We are guided in our decisions by the directions from the Government, by our global company direction and by our strong set of IKEA principles and values.
The health and safety of our customers and co-workers across the UK and Ireland is our main priority, and so I wanted to share some of the things we are doing in our stores to keep our customers and co-workers safe and cared for.
As a precautionary measure against the ongoing risk of COVID-19, we have decided that, at 6pm on Friday 20th March, we will temporarily close all the IKEA stores across the UK and Ireland to customers.
You will continue to be able to browse and purchase our range online or through the app, and have our products delivered directly to you. All our deliveries are contact-free.
Co-workers are at the heart of the IKEA business and we are committed to supporting them in the best possible way during this complex and fast-evolving situation. We would like to thank our co-workers and partners for their dedication and hard work through these unprecedented times.
Please note, however, due to high demand, we are experiencing longer delivery times than normal. For more information on our contact-free delivery and what to do when self-isolating, please click here.
We have decided to temporarily stop all two-person deliveries for larger items while we explore different ways to do them. We will be getting in touch with affected customers over the next few days to provide an update. Our online shop remains open.
As a result, we anticipate that our Customer Support Centre will be impacted. We therefore ask our valued customers to wait for IKEA to make contact with them directly. In the meantime, customers can find our FAQ page on our website or use our Virtual Assistant – Lattjo on our Contact Us Page.
We look forward to welcoming you back to our stores soon and we thank you for your understanding during these extraordinary circumstances.
For any further updates, please continue to monitor this page.
Country Retail Manager and Chief Sustainability Officer, UK and Ireland
Please visit our FAQ section for information on Coronavirus (COVID-19) here.