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IKEA Family terms & conditions

From 28 January 2026, IKEA Family membership will become even more rewarding with the introduction of a new points-based reward programme. Check out the updated IKEA Family membership terms and conditions.

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Membership terms updated January 12th 2026.

To assist users who speak different languages, our legal content has been translated, in whole or in part, into english. You acknowledge and agree that the translation is not legally binding and should only be considered an aid, the original content in finnish is the legally binding content. Ikea does not endorse or guarantee the accuracy or quality of, will not be responsible for, and to the maximum extent permitted by applicable law expressly disclaims any and all liability for any and all such translations and you are responsible for reviewing and verifying the validity of any claims in assosiation with the translation.

1. About IKEA Family membership 

IKEA Family membership is intended for IKEA customers as well as anyone interested in home furnishing. You must be of legal age (18) to become a member. The IKEA Family membership and membership benefits and rewards are personal and can only be used by the member in question. 

We offer our members product offers, personal and general membership benefits, as well as rewards, ideas and inspiration. Best of all, becoming an IKEA Family member is completely free. 

These IKEA Family membership terms and conditions apply to the IKEA Family Membership offered by IKEA Oy ("IKEA Finland"). By becoming a member, you agree to these terms and conditions. 

2. How can I become an IKEA Family member and subscribe to the newsletter? 

Joining is easy! Join IKEA Family at IKEA.fi/liity or through the IKEA app. 

To receive our newsletter and occasional surprises (i.e. discount vouchers), you must opt in to our digital marketing communications when you join. Alternatively, you can also choose how you wish to receive communications at any time after logging in to your member account. You have the right to opt-out of our digital marketing communications at any time. 

3. Identifying yourself as an IKEA Family member

To enjoy IKEA Family benefits and collect points, you must identify yourself as an IKEA Family member whenever you shop with us or interact with us   

Ways to identify yourself: 

  • In the app or online: log in using your email and password or a one-time code sent to your email. 
  • In-store: present your digital membership card (available in the app, on your member page, or at the end of IKEA Family newsletters as a QR code), or provide your phone number, email address, or membership card number. You must also provide proof of your identity if requested. 

If you want, you can download the free IKEA app, so your IKEA Family card is always with you when you go shopping Download the IKEA app for an iOS device or for an Android device. 

IKEA Finland does not grant benefits or connect purchase transactions to your membership after purchase, so you cannot, for example, use a membership benefit or accumulate your total purchase value after the purchase transaction. 

4. IKEA Family membership benefits and rewards 

As a member you get more – and when you subscribe to our newsletter, and you'll get even more!  

IKEA Family members are offered a variety of member benefits. Below, we describe some of our benefits. For more information about other benefits currently available, please visit our website.

The IKEA Family benefits we offer are valid in IKEA Finland and apply only to IKEA Family members registered in Finland. 

Read more about each benefit and its limitations under the section “How to claim your benefit".

4.1 E-receipts for your purchases 

Check that your email address in your member profile is up to date and select e-receipt at the checkout in the store.  

4.2 Products and services with member prices 

IKEA Family members save money when shopping. We offer a selection of home furnishing products, food and/or services with member discounts. 

How to get the benefit 

  • Identify yourself as an IKEA Family member at the checkout 
  • Member offers may be for products, services, food products, and purchases at the restaurant. 
  • The duration and limitations of the membership discount and other additional information, such as the value of the discount, will always be provided with the discount. 

4.3 Member events and activities 

For IKEA Family members, we organize occasional events and activities in our IKEA stores, Planning Studios and online. 

How to get the benefit 

  • Joining/participating in events is always free for IKEA Family members. 
  • As a subscriber to the IKEA Family newsletter, you'll be the first to know about upcoming events and receive invitations to IKEA events and activities.  

4.4 Free 14-day Oops insurance  

When you identify yourself as an IKEA Family member at the time of purchase, you will automatically receive additional coverage from IKEA Finland for damage that occurs while you are transporting or assembling the product. We call this additional cover the Oops insurance. The Oops insurance saves the day if you damage your product. 

How to get the benefit 

4.4.1 How do I get the Oops insurance?

  • Identify yourself as an IKEA Family member when making your purchase, and you will automatically get the cover for your product  
  • Report your damaged product to us within 14 days of the original purchase date or delivery date. 

4.4.2 What kind of situations are not covered by the Oops insurance? 

  • Products purchased from the As-Is corner or custom-made worktops  
  • Products damaged in connection with IKEA delivery services (including parcel delivery) or IKEA installation services, as the service provider is responsible for them according to its own terms and conditions. Our customer service will help you also with these cases. 

4.4.3 How do I use the Oops insurance in the event of an accident? 

  • Contact IKEA Customer Service within 14 days of the original purchase date or delivery date to replace the damaged part or product with a new one.  
  • Purchase information is registered on your IKEA Family account when you use your member card, so you do not need a separate purchase receipt.  
  • Our primary aim is to replace the part of the product that is damaged. If a spare part is not available, we will replace the whole product with a new one.  
  • If you are unable to transport the damaged product yourself, it is possible to replace it through the IKEA delivery service. You will be charged the normal transportation price in accordance to your residential district both ways. The service includes both the collection of the damaged product and the delivery of a new product.  

4.5 Nextory partner benefit 

As an IKEA Family member, you get a partner discount for the audio and e-book service in Nextory: As a new or returning Nextory customer, you get 10 weeks of free access to the service. 

How to get the benefit 

  • Link to the discount can be found on your membership page. Log in to your IKEA Family account.
  • Benefit applies to Nextory's new and returning customers who have not been Nextory's paying customers or used Nextory's discount campaign / free trial in the last 6 months. The benefit cannot be combined with other discounts. During the trial period, 30 hours of reading and listening time are available. After the trial period, the subscription will automatically renew from 11.99€/month. However, you can cancel your subscription at any time, with no commitment period. 

4.6 Additional benefits for newsletter subscribers 

In addition to the benefits mentioned here, as a subscriber to the IKEA Family newsletter, you may receive surprise offers and rewards via email. 

How to get the benefit 

  • Subscribe to the newsletter by opting in to email marketing when joining IKEA Family or any time afterwards via your member profile settings 
  • The validity period and restrictions of the voucher codes and other additional information, such as the value of the offer, will be communicated separately through email. 
  • You can use the voucher code for one single purchase. 

4.7 Rewards from IKEA Family  

As an IKEA Family member, you collect points that you can use to choose a reward. To enjoy rewards, you must have an active account with the possibility to login on our website. Please note that you cannot collect points on purchases that you make as a member of the IKEA Business Network, as you cannot benefit from both programs at the same time.  IKEA Finland reserves the right to change the terms related to collecting points and rewards, add new or remove existing ways of collecting points or rewards, adjust point amounts, or discontinue the collection of points or the offering of rewards at any time on the following grounds: 

  • development, modification, and improvement of the service;
  • addition of new features or benefits, or other changes to the features or benefits offered at any given time;
  • business or financial reasons; 
  • changes in technical solutions; 
  • changes in legislation or in regulatory requirements or guidelines; and 
  • prevention of misuse. 

We will always announce changes on our website and, when necessary, through other channels. 

4.7.1 Collecting points when you shop 

You can collect points when you spend at least 5 euro in one transaction at one of our IKEA stores, restaurants, bistros, Swedish Food Markets or planning studios or when placing an order through customer service, within our IKEA App or online at IKEA.fi.  

You earn one point for every 5 euros you spend. The amount used to calculate the number of points you collect is the total you have spent on IKEA products and IKEA services after all discounts and vouchers have been applied. Collecting points requires that you identify yourself as an IKEA Family member (see section 2).  

When you shop at an IKEA store and both take products with you immediately and place orders, you pay for all products together at the checkout and receive a receipt for your purchase. However, your points will be credited separately, depending on the purchase value and when you collect or receive the products:   

  • Products that you have placed in your shopping trolley yourself and paid for at the checkout will be credited according to the purchase value within 48 hours after the payment process in the IKEA store.   
  • Products that you ordered via delivery and paid for at the checkout will be credited according to the respective purchase value within 48 hours after collection or delivery.   

The only purchases that do not qualify for points are gift card purchases. To earn points for service purchases, the service must be paid through IKEA. You cannot earn points on any services that you book or pay for through a third-party provider. See more information about IKEA Finland’s right to change IKEA Family rewards in section 4.7.  

4.7.2 Collecting points from interactions 

You can also collect points by interacting with IKEA. The current and up-to-date description of ways to collect IKEA Family points is available on the IKEA website on Jan 28th 2026.

Collecting points from interactions is limited so that points based on the same type of interaction can be earned no more than once per week. An exception applies to creating and saving a kitchen plan, for which points can be earned no more than once per month. Collecting points from interactions requires that you are logged in to your IKEA Family profile or identified as a member (see instructions in section 2. Identification as an IKEA Family member). 

See more information about IKEA Finland’s right to change rewards from IKEA Family in section 4.7. 

4.7.3 Requirements for collecting points  

To collect points for online purchases and interactions, you must be logged in to your IKEA Family profile or the IKEA App when you make an interaction or place an order. To collect points for purchases and interactions in-store, you need to identify yourself as an IKEA Family member by using your physical or digital IKEA Family card, or by looking up your profile at the checkout using your phone number or email address.

When shopping via remote meeting points or paying through a payment link, you must add your IKEA Family card number to the order.

It is not possible to add points afterwards for purchases or interactions if you did not identify yourself at the time, even if you have a receipt or other proof of the purchase or interaction.  

4.7.4 Updating your points total   

Points will be added to your IKEA Family profile within 48 hours after you shop with us or complete an interaction. Please note that if you place an order for delivery, your points will only be added once the products have been delivered, and all related services have been completed. 

If you return purchased products that have earned points, we will deduct points based on the total amount of the returned products. Please note that points for returned products are always deducted from the IKEA Family profile used during the return process. This means that if the person returning the product is an IKEA Family member, the points will be deducted from the returner’s points balance, even if they did not originally purchase the returned products and therefore did not earn points from those purchases. In practice, such a deduction may result in a negative points balance. 

A negative points balance can also occur if points have been used for a reward before the product is returned. A negative points balance does not involve any special requirements, payment obligations, or other responsibilities. You can continue your membership as normal, and your points balance will automatically increase the next time you collect points from your purchases or interactions. 

4.7.5 Points  

You can view your points total, points history, and available rewards in your IKEA Family profile or in the IKEA App. 

Points are not refundable or transferable and cannot be exchanged for cash. They can only be used to redeem rewards offered by IKEA Family.

Collected points are valid for 18 months from the date they are added to your IKEA Family profile and will expire automatically after that period. Please note that a negative points balance does not expire.

4.7.6 Redeeming collected points 

Once you have collected enough points, all applicable rewards across different categories will automatically become available in your IKEA Family profile. 

The current and up-to-date description of how points can be redeemed and the rewards available at any given time is provided on the IKEA website on Jan 28th 2026.

You can choose your reward from the options available to you. The corresponding number of points will then be deducted from your points total, and you will receive an email with your personalised reward voucher code. Reward vouchers are valid for 30 days from the date of receipt. 

If you change your mind, you can cancel the reward voucher you selected within 30 days of receiving the reward voucher by email. The points will then be added to your IKEA Family profile again. You need to contact our customer service if you wish to cancel a reward voucher. You must make contact during business hours on or before the last day on which the voucher is valid.   

See more information about IKEA Finland’s right to change rewards IKEA Family in section 4.7. 

4.7.7 Redeeming reward vouchers

Reward vouchers are valid for 30 days after you receive them and can only be redeemed once. You can redeem your reward voucher in IKEA stores, planning studios, online store, the IKEA App and through remote meeting points. To use a reward voucher, you must identify yourself as an IKEA Family member at the time of purchase. 

To redeem a reward voucher, your purchase must meet the minimum purchase requirement shown when selecting the voucher. For home delivery rewards, no minimum delivery fee applies. If the voucher value exceeds the delivery fee, no refund or credit will be given, and the voucher cannot be reused.

When you’re shopping online on our website IKEA.fi or on the IKEA App you can only redeem one voucher per order. Your available reward vouchers will be displayed in your shopping bag online and you just need to select the one you would like to apply or you can add 16-digit code to the discount code field in the shopping bag.  

When you’re shopping at an IKEA store or planning studios you can redeem multiple reward vouchers across different categories. You must show your reward vouchers at the checkout – either as a printout or on your phone screen – so they can be scanned.  

When you’re shopping via our remote meeting points or want to pay your order through payment-link you need to give to the co-worker your 16 digit reward code that will be added to your order.  

Reward vouchers cannot be used to pay for or receive a discount on IKEA gift cards.

Returns: If you return a product purchased in whole or in part using a voucher redeemed from your collected points, you will receive a refund equivalent to the amount you paid for the product. No replacement voucher or refund of points will be provided. For details on how returns affect your points balance, see section 3.8.4 ‘Updating your points total.  

Cancellation: 

  • If you redeem a voucher when ordering products but cancel the order before payment, the voucher is not considered used. You can use it within its original validity period. 
  • If you cancel the order after payment, a new voucher code will be generated for you to use again. You can use it within its original validity period. You will find the new voucher in your IKEA Family profile, and we will also send it to you by email. (Please note that the new voucher has a newly created voucher code.) 

5. Digital marketing communications to IKEA Family members and data protection 

The purpose of the targeted IKEA Family newsletters and other digital marketing is to provide members with individual ideas and home decorating inspiration tailored to their needs. 

By approving IKEA Family marketing messages, you give us consent to send you IKEA content such as information about offers, products and events. Consent is valid for emails, SMS text messages and/or targeted marketing in digital channels such as social media. Messages may be personalized based on for example information you've given us, your purchase history or IKEA.fi browsing behavior if you've allowed relevant cookies. 

Privacy is essential to us. We encrypt all your information before sharing it with our social media or advertising partners for personalized and targeted marketing so they can never identify your information. By targeting we aim to make sure you only see advertising that is relevant to you in the social media channels we use, for example we can stop you from seeing advertisements for a product you have recently bought. 

We believe in simplicity and avoid sending messages too often, especially via SMS. You can change your marketing communication settings for each channel specifically or remove consent for all IKEA Family marketing messages in your member profile.

6. Termination of membership 

You can terminate the contractual relationship at any time without notice by deleting your profile. You can do so through your IKEA Family member account in "Remove user account".  

IKEA Finland has the right to terminate the membership of an IKEA Family member if the member does not comply with the IKEA Family membership terms and conditions.

We reserve the right to deactivate your account if you have not used your IKEA Family membership card or membership for three years.

Please note that if your membership ends, whether at your own initiative or at the initiative of IKEA Finland, the points, rewards and other benefits described in these terms will be invalidated and will not be reinstated, even if you resume your membership later. 

7. Other terms and conditions  

We do our best to make IKEA Family a great experience and to ensure it works smoothly, but we cannot guarantee flawless operation in all situations. We are not liable for any direct or indirect damages or losses resulting from technical disruptions, errors, or service interruptions in the IKEA Family program, unless caused by intentional or grossly negligent actions by IKEA. 

IKEA Finland reserves the right to make changes to these IKEA Family membership terms and to the IKEA Family program in general at any time by announcing the changes within a reasonable time in advance on our website, based on the following grounds: 

  • development, modification, and improvement of the service;
  • addition of new features or benefits, or other changes to the features or benefits offered at any given time;
  • business or financial reasons;
  • changes in technical solutions;
  • changes in legislation or in regulatory requirements or guidelines; and
  • prevention of misuse.

If you continue as an IKEA Family member after the changes take effect, you are deemed to have accepted the updated terms. 

Read more about the processing of personal data in our Privacy Policy.