IKEA Family membership terms and conditions

As an IKEA Family member, you get benefits both online and in our stores.

IKEA Family terms and conditions

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The IKEA Family membership is for people interested in home furnishing who shop in IKEA stores and/or online. You must be of legal age (18) to become a member. The IKEA Family membership and membership benefits and rewards are personal, and can only be used by the member in question.

We offer our members product offers, personal and general membership benefits, as well as rewards, ideas and inspiration. Best of all, becoming an IKEA Family member is completely free.

These IKEA Family membership terms and conditions apply to the IKEA Family Membership offered by IKEA Oy ("IKEA Finland"). By becoming a member, you agree to these terms and conditions.

How can I become an IKEA Family member and subscribe to the newsletter?

Joining is easy! Join IKEA Family at IKEA.fi/join or through the IKEA app.

To receive our newsletter and certain personal benefits, you must opt in to our digital marketing communications when you join. Alternatively, you can also choose how you wish to receive communications at any time after logging in to your member account. You have the right to opt-out of our digital marketing communications at any time.

How do I identify myself as an IKEA Family member online or in IKEA stores?

The simplest way to identify yourself as an IKEA Family member is to enter/give the phone number linked to your customer account at the checkout.

If you want, you can download the free IKEA app, so your IKEA Family card is always with you when you go shopping Download the IKEA app for an iOS device ori for an Android device.

To receive and use member benefits, you must have a valid IKEA Family membership and be able to prove that you are an IKEA Family member. To prove that you are an IKEA Family member, you must present or register your IKEA Family card before paying for your purchase. You can also identify yourself at the checkout in IKEA stores by entering the phone number you provided when you became a member into the checkout system. You must also provide proof of your identity if requested. IKEA Finland does not grant benefits or connect purchase transactions to your membership after purchase, so you cannot, for example, use a membership benefit or accumulate your total purchase value after the purchase transaction.

IKEA Family membership benefits and rewards

As a member you get more – subscribe to our newsletter, and you'll get even more! The benefits below are valid in IKEA Finland and only apply to IKEA Family members registered in Finland.

To find out more about each benefit and its limitations, click on "How to get the benefit".

E-receipts for your purchases

Check that your email address in your member profile is up to date and select e-receipt at the checkout in the store.

Thank you for your visit! – 10,- coupon code

You will receive a 10,- discount code with your newsletter every time you show your IKEA Family card for three purchases of 100,- or more

Requirements for getting the benefit:

You have subscribed to the IKEA Family newsletter.

You have used your IKEA Family card/membership number for every purchase at the checkout in store or online.

You have purchased IKEA products, services or food for a total of at least 100,- on your last three visits. Please note that all purchases made within one day count as one visit.

Purchases of a gift cards are not taken into account when calculating the total purchase value.

Returns reduce the total purchase value in line with the value of the returned products

How to use the coupon code:

We will send you your coupon code by email.Scan the QR code in store or add the text code in your order when buying through other channels.

You can use your coupon code in IKEA stores and Plan and Order Points, online store, app, and for remote buying.

You can use the coupon code for one (1) single purchase of at least 30,-. A single purchase may consist of several products on the same receipt. Services are not included in the minimum purchase of 30,-, and the coupon code cannot be used to purchase a gift card.

The voucher is valid for 30 days from the date it was sent, to the date stated in the coupon message.

The coupon code cannot be combined with other code discounts in the online store or app.

If you return a purchase for which you have used a coupon code, you will not receive a refund for the coupon code or its value.

Other terms and conditions

The membership benefit is an open-ended benefit for IKEA Family newsletter subscribers, as a personal voucher code is sent by email. At any time, by logging in to your member account, you can choose how you want to receive messages. Only purchases made while the newsletter subscription is valid count towards discount coupons.

IKEA Finland has the right to exclude products or services from the scope of the coupon code or impose other restrictions on the use of the coupon code by notifying you separately when providing you with your coupon code.

If store or customer service personnel notice coupon code use that is in violation of these terms and conditions, the order or purchase may be cancelled and future purchases using coupon codes may be prohibited. In case of possible misuse of the coupon code, IKEA Finland has the right to revoke the member's email marketing authorization (required to receive the coupon codes) or delete the IKEA Family membership and prevent the member from rejoining.

A few surprises along the way

In addition to the benefits mentioned here, as a subscriber to the IKEA Family newsletter, you may receive surprise rewards by email or SMS.

Subscribe to the newsletter

The validity period and restrictions of the coupon codes and other additional information, such as the value of the offer, will be communicated separately through email.

You can use the coupon code for one single purchase.

Product offers at IKEA Family member prices – always

We always have product offers that can only be used by logging in as an IKEA Family member.

Identify yourself as an IKEA Family member at the checkout

Member offers may be for products, services, food products, and purchases at the restaurant.

The duration and limitations of the membership discount and other additional information, such as the value of the discount, will always be provided with the discount.

See offers

Membership price for hot drinks

You get a hot drink for 0,49 (norm. 0,99) by showing your IKEA Family card at the IKEA store restaurant.

Identify yourself as an IKEA Family member at the checkout

Member events and activities

For IKEA Family members, we organise home decoration events and activities in our IKEA stores and on our website.

Joining/participating in events is always free for IKEA Family members.

As a subscriber to the IKEA Family newsletter, you'll be the first to know about upcoming events and receive invitations to IKEA events and activities.

Free 14-day Oops insurance

When you identify yourself as an IKEA Family member at the time of purchase, you will automatically receive additional coverage from IKEA Finland for damage that occurs while you are transporting or assembling the product. We call this additional cover the Oops insurance . The Oops insurance saves the day if you damage your product.

How do I get the Oops insurance?

Identify yourself as an IKEA Family member when making your purchase, and you will automatically get the cover for your product

The benefit applies to purchases made in IKEA stores, small stores and online.

Report your damaged product to us within 14 days of the original purchase date or delivery date.

What kind of situations are not covered by the Oops insurance?

Products purchased from the As-Is corner or custom-made worktops

Products damaged in connection with IKEA delivery services (including parcel delivery) or IKEA installation services, as the service provider is responsible for them according to its own terms and conditions. Our customer service will help you also with these cases.

How do I use the Oops insurance in the event of an accident?

Contact IKEA Customer Service within 14 days of the original purchase date or delivery date to replace the damaged part or product with a new one.

Purchase information is registered on your IKEA Family account when you use your member card, so you do not need a separate purchase receipt.

Our primary aim is to replace the part of the product that is damaged. If a spare part is not available, we will replace the whole product with a new one.

If you are unable to transport the damaged product yourself, it is possible to replace it through the IKEA delivery service. You will be charged the normal transportation price in accordance to your residential district both ways. The service includes both the collection of the damaged product and the delivery of a new product.

Nextory partner benefit

As an IKEA Family member, you get a partner discount for the audio and e-book service in Nextory: As a new or returning Nextory customer, you get 10 weeks of free access to the service.

Benefit applies to Nextory's new and returning customers who have not been Nextory's paying customers or used Nextory's discount campaign / free trial in the last 6 months. The benefit cannot be combined with other discounts. During the trial period, 30 hours of reading and listening time are available. After the trial period, the subscription will automatically renew from 11.99€/month. However, you can cancel your subscription at any time, with no commitment period.

Digital marketing communications to IKEA Family members and data protection

The purpose of the targeted IKEA Family newsletters is to provide members with individual ideas and home decorating inspiration tailored to their needs. For example, we may use the information you provide us about yourself, your consumption habits, and your purchasing behaviour. You can choose how you want to receive messages when you join or at any time after logging in to your member account. You can always withdraw your consent for digital marketing communications in your IKEA Family member account.

Read more about digital marketing communications in our Privacy Policy.

How can I remove my IKEA Family membership?

If you want to remove your membership, you can do so through your IKEA Family member account in "Remove user account".

Other terms and conditions

IKEA Finland reserves the right to make changes to these IKEA Family membership terms and conditions and the IKEA Family programme in general by giving reasonable notice on its website. If you continue to be an IKEA Family member after the changes have come into force, you will be deemed to have accepted the changed terms and conditions.

IKEA Finland has the right to terminate the membership of an IKEA Family member if the member does not comply with the IKEA Family membership terms and conditions.

We reserve the right to deactivate your account if you have not used your IKEA Family membership card or membership for three years.

Read more about the processing of personal data in our Privacy Policy.