Can I return a product that I have already opened or assembled?

A partial refund can also be granted for the used product, depending on its condition.

Always take a receipt, order confirmation or other proof of purchase with you to the store when you are returning a product. Return needs to be made within a 365 days from the original purchase.

If the product in question is mattress, duvet or pillow, that is proven not to be suitable for you, you can take advantage of the 90-night exchange right.

Do you need help returning a prdocut to an IKEA store? You can contact us and we can pick up the product for you. If you choose shipping, the product must be disassembled and packed, but it does not have to be in the original packaging. The shipping fee will be deducted from your refund.

You can find our return policy and more information here: 365-day exchange and return policy. If you want to book a pickup for product, please contact our customer service. Fastest way to get in contact with us during the opening hours is by chat, please type customer service into chat.