How soon should a Click & Collect order be picked up?
The order must be picked up within 3 days. The arrival notification will also inform you of the last pickup date for your order.
The pickup time (3 days) includes all days of the week, even those when the Click & Collect pickup point is closed. For example, if you receive the pickup notification on a Friday and the pickup point is closed over the weekend, the package can still be picked up on Monday. If you have not received a pickup notification, you can check the status of your order on the Order Management page. As soon as you see the PIN pickup code on the site, you can come to pick up your order.
You can conveniently see the opening hours of the pickup points on the Click & Collect Pickup Points page.
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Can I reserve products?
No, but you can place a Click & Collect order of the products found in the store, and pick up your purchase after it has been collected.
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Why can't I place a Click & Collect order?
If the nearest store does not have the product of your choice, it is unfortunately not possible to place a Click & Collect order.
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What are the prices for Click & Collect services?
Click & Collect from picup boxes and from stores is 0,-. Click & Collect from pickup points is 25,-.
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Can I change the content of my Click & Collect order afterwards?
Processing of your Click & Collect order starts immediately after payment, so no changes can be made to the paid order.
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How does Click & Collect work?
Shop online and collect your order from Click & Collection pick-up point that suits you the best.
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What are Click & Collect pick-up point and Near you pick-up point?
In the Click & Collect service, you can choose either the department store or an external pick-up point as the pick-up location for your order.
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