Digital Accessibility statement

IKEA Retail (Ingka Group) - As a retail company that is committed to the mission of offering a wide range of well-designed functional home furnishing products at low prices for the many people, we are continuously enhancing the accessibility of our digital experiences, systems, and services for our diverse customer base, including those with disabilities.

We are committed to making IKEA.com and the IKEA app accessible, in accordance with the Finnish Act on the Provision of Digital Services (306/2019). We are continuously working towards improving digital accessibility, and we are doing so by implementing global standards, including the Web Content Accessibility Guidelines (WCAG).

As a company, IKEA Retail (Ingka Group) is committed to a human-centric approach in the use of technology for the benefit of the many.

Compliance status

IKEA.com and the IKEA app are partially compliant with WCAG 2.1 Level AA. WCAG provides guidance on how to make websites easier to use for people with disabilities. There are three levels of compliance and IKEA Retail (Ingka Group) aims to achieve WCAG 2.1 Level AA.

We have taken significant steps to make our digital experiences more inclusive. We are also working with accessibility experts and people with disabilities to test and give feedback. Our efforts include, for example, improving our alternative texts, the experience while navigating with keyboard and when using a screen reader. We have also improved things like video content with transcriptions and captions available, and headings with better hierarchical structure on a page.

We are committed to providing clear and accurate information about the accessibility features of the products and services we offer. Where available, we include accessibility details provided by manufacturers or service providers to help our customers make informed choices.

We ensure that all identification, security, and payment features within our services are designed to be perceivable, operable, understandable, and robust. This includes compatibility with assistive technologies and support for keyboard navigation and screen readers.

Our digital identification, electronic signature, and payment systems are developed in accordance with accessibility best practices. We strive to ensure these features are usable by everyone, including people with disabilities, by adhering to the principles of being perceivable, operable, understandable, and robust.

We know from several accessibility assessments that we still have a few things to improve. Please note that this does not mean that users will be unable to access and use the website IKEA.com or the IKEA App, but it indicates that we still have some work to do – and we are working on it!

The content listed below is non-accessible because the IKEA.fi website and IKEA app are not yet fully compliant with the requirements.

IKEA.com 

IKEA.fi is the biggest digital meeting point for IKEA Finland. The delivered service makes it possible for our customers to view products and get information about prices and stock availability, get information about stores, and support the e-commerce journey.

Type of deficiency: 

Some images lack appropriate text alternatives or are not correctly marked as decorative.
Some audio-only or video-only content may lack alternatives like transcripts or descriptions.
Some video content lacks audio description or suitable media alternatives.
Some prerecorded content lacks audio descriptions for visual information.
Certain page elements do not properly convey relationships via semantic HTML.
Some input fields do not identify their purpose programmatically for autofill or assistive technologies.
Colour alone is sometimes used to convey meaning, which may not be accessible to all users. 
Some interface elements like icons or buttons have insufficient contrast.
Text may not be readable when users adjust spacing between letters, words, or lines.
Text and background colour combinations may not meet minimum contrast requirements.
Some content does not remain readable when zoomed to 200%.
Not all interactive elements are accessible using keyboard-only navigation.
Some components may trap keyboard focus and not allow users to navigate away.
Some time-based content may not provide users with a way to extend or disable time limits.
Focus order may not always follow a logical sequence for keyboard users.
The purpose of some links is unclear from their surrounding context.
Some pages may not provide more than one method to locate content.
Some headings and labels may be unclear or not descriptive.
Some pages do not follow a logical heading hierarchy.
Keyboard focus is not always visible when navigating via keyboard.
Some visual labels on controls do not match their accessible name, which can confuse screen reader users.
The default language of the page is not always specified in the code.
Some content in a different language is not marked with appropriate language attributes.
Some components trigger unexpected actions when they receive focus.
Navigation mechanisms may not appear in a consistent order across pages.
Icons, buttons, or other components may not be consistently identified across different contexts.
Some form errors are not clearly identified to users.
Some input fields lack labels or clear instructions.
Some forms do not provide helpful suggestions when an error is detected.
Some pages may contain HTML markup errors that affect how assistive technologies interpret the content.
Some interface components are missing ARIA properties needed for assistive technologies.
Some dynamic updates may not be announced by assistive technologies.

The IKEA App

IKEA app is a digital meeting point for IKEA. The delivered service makes it possible for our customers to view products and get information about prices and stock availability, get information about stores, and support the e-commerce journey both in store and online. The IKEA App is available both for iOS and Android users.

Type of deficiency:

Some images may not have appropriate labels or may be missing descriptions for screen readers.
Some interface components do not use semantic structure to convey relationships.
The reading order of screen content may not follow a logical sequence.
Colour alone may be used to convey status or meaning without sufficient contrast.
Not all app features are accessible using external keyboard or screen reader.
The sequence of interactive elements may not follow a logical navigation order.
Some gestures like swipe or pinch are required and lack simpler alternatives.
Some components may not expose proper roles, states, or names to assistive technologies.
Status messages may not be announced when content updates occur dynamically.

We are actively working to address these issues as part of an ongoing effort to improve the accessibility of our digital experiences.

Preparation of this accessibility statement

This Digital Accessibility Statement has been prepared on 09.06.2025. The information in the Digital Accessibility Statement is based on self-assessment and with the help of an external agency. The statement was last reviewed on 26.06.2025.

Feedback

As we're always eager to improve and support our customers, please let us know if you encounter any accessibility barriers in any part of our digital experiences.

E-mail: [email protected] (link opens to new window)

Please use subject: Digital Accessibility

Postal address: IKEA Oy Espoontie 21, 02740 Espoo

Enforcement procedure

If you, for some reason, are unhappy with our response to your feedback, you may also report your experienced digital accessibility barrier to Traficom. Traficom supervises the accessibility of digital services throughout Finland, e.g. for operators in the public sector and partly in the private sector.

Contact information of Traficom:

Finnish Transport and Communications Agency Traficom

Digital Accessibility Supervision Unit

https://saavutettavuusvaatimukset.fi/en (link opens to new window)

[email protected] (link opens to new window)

telephone switchboard 029 534 5000