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How does the IKEA Family loyalty bonus work?

With the IKEA Family Loyalty Bonus, you'll be rewarded for your purchases and interactions with IKEA. You earn points whenever you shop with us or use certain activities – and you can easily convert them into coupons and rewards later. This will make your purchase even more rewarding step by step.

Earn points

How to grow your points account
You can earn points in two ways:

When shopping

  • For for every 5 € of purchase you will receive 1 point
  • Applies to:
    • IKEA store
    • IKEA.de & IKEA App
    • Telephone orders
    • Planning studios
    • Restaurant, bistro & Swedish shop
    • IKEA Services
Important:
  • When you buy IKEA gift cards, you will receive no points

Through activities

Even small steps will help you move forward:
  • 1× Log in monthly: + points
  • Create, name & save notepads: two points maximum once a week
  • Participation in workshops or events: additional points
You can always find more options in your IKEA Family profile.

Credit of points

Your points will only be credited when a process is completed:
  • After payment in the store
  • After delivery ("delivered")
  • After confirmed event participation
Good to know:
  • Credit usually takes time 24-48 hours
  • If you are still missing points, → enter "loyalty bonus" in the chat

Score & Overview

Everything at a glance in your profile

  • You can find your points balance in the IKEA Family profile at "History"
  • There you will see:
    • points collected
    • Points redeemed
    • expired points

Validity & Conditions

What you should keep in mind

  • Points are Valid for 24 months
  • Non-transferable and non-withdrawable
  • Valid only in the country of registration
  • Per person is only an account possible
Important:
  • Your score can become negative if you:
    • You have used a coupon and then return something
  • Points are automatically adjusted for returns (24-48 hours)

Rewards & Coupons

How to turn your points into benefits

Activation

  • Once you have enough points, rewards will automatically become visible
  • Status in the profile:
    • Unlocked: Directly usable
    • Blocked: not enough points yet

Types of Rewards

  • Product benefits (online, by phone, in-store)
  • Discount coupons for restaurant, bistro or Swedish shop

Select coupon

Here's how to do it:
  • Log in to your IKEA Family profile or app
  • Select reward
  • Points are automatically deducted
  • You get:
    • a QR code
    • or a 16-digit code

Redeem coupons

Flexible – the way you shop

In the store

  • Scan the QR code or show the code
  • Several coupons can be combined (different categories)

Online or in the app

  • Enter code at checkout
Important:
  • Per order is only one coupon possible

Telephone order

  • Specify code before completion
Important:
  • Again, the following applies: 1 coupon per order

Validity & Special Cases

Coupon validity

  • After selection: Valid for 30 days
  • After that, it automatically expires

Typical situations

Order cancelled
  • Points will be refunded
  • Coupon can be recreated
Wrong coupon chosen
  • No problem – enter "loyalty bonus" in the chat
Delivery discount does not work
  • Applies only to Forwarding delivery
  • Parcel and express delivery excluded

Frequently asked questions briefly explained

  • Points missing? → process may not be completed (wait up to 48 hours)
  • Retroactive credit? → only possible in the event of a technical error
  • Combining several coupons?
    • Furniture store & telephone: possible
    • Online: only one coupon
  • Negative score?
    → is incurred when returning after using the coupon
  • Unsubscribe from the loyalty bonus?
    → only by deleting the entire IKEA Family profile

In a nutshell

  • Earn points when shopping and through activities
  • Points are Valid for 24 months
  • Rewards are automatically unlocked
  • Coupons are Valid for 30 days
  • Redeemable online, by phone or in a store
  • Everything can be viewed in the profile at any time
This makes every purchase at IKEA a little bit more rewarding – for you and your home.
 

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