How does the IKEA Family loyalty bonus work?
As an IKEA Family member, you don't just benefit from exclusive offers and services. For many interactions with IKEA, you also earn points that are automatically credited to your loyalty bonus account. These points can be redeemed for various benefits and rewards.
With the IKEA Family loyalty bonus, every interaction with IKEA becomes even more rewarding. As an IKEA Family member, you not only earn points on your purchases, but also through selected activities in your IKEA Family account. You can then exchange the points you collect for attractive rewards and coupons.
How to earn points
You can easily earn points with your purchases. For every €5 you spend on your purchase, 1 point will be credited to your loyalty bonus account. This applies to purchases made in the IKEA store, on IKEA.de, in the IKEA app, when ordering by phone, in IKEA planning studios, as well as in the IKEA restaurant, bistro and Swedish shop. You can also earn points for selected IKEA services.
In addition, you can earn additional points through certain activities. These include, for example, logging into your IKEA Family profile every month, creating and saving a wish list or participating in workshops and events. It is important that you are logged in to your IKEA Family account during the respective activity. Activity points are stored in the period in the following month credited.
Please note that for the purchase of IKEA gift cards no points will be awarded. In addition, loyalty points can only be earned and used in the country where your IKEA Family account is registered.
When are points credited?
Your points will be credited as soon as the respective process has been completed. In the store, the credit will be issued after payment. In the case of deliveries, the points will be awarded after successful delivery. For workshops or events, the points will be credited after confirmed participation.
As a rule, new points appear in your points account within 24 to 48 hours.
Keep track of your score
You can find your current points balance at any time in your IKEA Family profile under "History". There you can track which points you have collected, redeemed or already lost.
How long are points valid for?
Your points remain valid for 24 months from the time they are credited. After this period, they expire automatically. Points are personal, non-transferable and cannot be exchanged for cash.
Why can my score be negative?
In some cases, your points balance may temporarily become negative. This happens, for example, if you return items after redeeming a coupon or if a return reduces the points originally credited. The adjustment usually takes place within 24 to 48 hours.
Redeem rewards and coupons
Once you've earned enough points, available rewards will automatically appear in your IKEA Family profile. Unlocked rewards can be redeemed immediately. Rewards that aren't yet available will show as locked until the required number of points has been reached.
Depending on availability, you can expect various benefits, such as product benefits, discount coupons for restaurants, bistros or Swedish shops, and other exclusive IKEA Family offers.
To redeem a reward, simply log in to your IKEA Family profile or the IKEA app and select the reward you want. The necessary points will be automatically deducted. You will then receive a QR code or coupon code that you can use online, by phone or in store.
How to use your coupon
In the IKEA store, you can have the QR code scanned at the checkout or show the coupon code. Online and in the IKEA app, you enter the code during the checkout process. For phone orders, simply share the coupon code before completing your order.
Please note: Only one coupon can be redeemed per order online and for telephone orders. Several coupons can be used in the store, as long as they are assigned to different categories.
Important: Only one coupon can be used online per order.
How long are coupons valid for?
Once you have selected a reward, the corresponding coupon is valid for 30 days. After this period, it will automatically expire.
Frequently Asked Questions
If points are missing from your account, it is worth waiting up to 48 hours after completing the process. If an order has been cancelled, points that have already been used will be automatically credited back to your account.
If you've accidentally selected the wrong reward, our customer service team will be happy to help you. Just use the chat and type in "loyalty bonus":
In the case of delivery coupons, it should be noted that these exclusively for forwarding deliveries apply. Parcel deliveries and express deliveries are excluded. If a restaurant coupon does not work, please check that your IKEA Family card has been scanned or shown before paying.
You can find more information about IKEA Family and your loyalty bonus in your IKEA Family profile at any time.
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