FAQ

1. How do I shop in IKEA?
IKEA stores offer free parking and provide easy access for the disabled. At the entrance, you'll find pencils, paper, tape measures, store guides, catalogues, shopping strollers, and shopping bags to assist with your shopping.

  
2. How do I check stock availability
You can check the availability of stock in your local store or online.

3. What online tools do you have to assist with planning?
IKEA offers several online planning tools, including kitchen and office planners, to help you furnish your home your way. Explore the online planning tools here.

4. Can I buy items online?
Yes, you can purchase items online. For more information, visit  How to shop at IKEA.

5. What additional services do you offer to help me shop?
IKEA provides a range of services, including home delivery and installation. Find out more here.

6. Do you offer guarantees on products?
Yes, IKEA offers guarantees on a number of product ranges. Learn more about everyday quality guarantees here.

7. Can I purchase items over the phone, for delivery or collection from store?
Unfortunately, it's not possible to take payments over the phone or reserve items for collection. However, you can purchase items online. For more information, visit How to shop at IKEA here.

8.  Do IKEA stores in Saudi Arabia offer free Wi-Fi?

Yes, free Wi-Fi is available in IKEA stores, allowing customers to stay connected while shopping.

9. Can I reserve an item for collection?
It is not possible to reserve an item in our stores or online.

1. Store opening times and directions?
Each store has their own webpage which includes opening times, directions and store information. Find your nearest store here.

2. Is there parking when I get there?
All IKEA stores have free parking, including disabled and parent & baby parking bays.

3. What facilities do you have for people with disabilities?
IKEA stores provide services such as wheelchairs for visitors with disabilities.

4. Are your stores family friendly?
IKEA stores offer high chairs, organic baby food, warming stations, kids' meals, play areas, and nursing rooms—something for the whole family!

5. Why are items sometimes out of stock?
Despite efforts to maintain item availability, some products may be out of stock due to popularity and supply issues.

6.  Does IKEA have a play area for children?

IKEA offers a free supervised play area, Småland, for children 80-120 cm tall, with a 2-hour limit based on capacity.

7.  What design services are available at IKEA Planning Studios?

 IKEA Planning Studios provide personalized design services for kitchens, bathrooms, and wardrobes. Book a consultation with a specialist here to design your space.

8. How can I get large items home? 
IKEA furniture is flat-packed for easy transportation. You can take it home today or arrange home delivery by visiting the Customer Service desk or click here.

9. I've lost something at the store - how do I get it back?

Contact the Customer Relations department at your local store.

10. There seems to be a mistake on my receipt from the store. What should I do?

If the mistake was made in the store, you should contact the Customer Relations department at your local store to let them help you.

1. How can I find out more information about a product?

You can Find  The details at  IKEA website  or ask in-store staff.

2.  Are your products safe for children?

IKEA products are safety-focused; check details online here or in-store.

3.  Do your products come with assembly instructions?

All IKEA products come with assembly instructions, available online here.

4.  Can I order spare parts for my IKEA products?

Yes, you can order spare or missing parts directly from the IKEA website by clicking here or by visiting local store.

5.  Does IKEA provide Kitchen Appliances?

Yes, IKEA offers a variety of kitchen appliances, including ovens, cooktops, refrigerators, and dishwashers,you can Visit the IKEA website here or a local store to explore your options.

1. What payment methods do you accept online?

 IKEA accepts various payment methods online, including major credit cards and other options as specified during the checkout process. For more details click here.

2. Can I change my order after I've placed it?

Once an order is placed, modifications may not be possible. For assistance, contact IKEA's customer service here.

3. How do I cancel my order?

To cancel an order, please refer to the order confirmation email for instructions or contact customer service for assistance here.

4. Will I receive an order confirmation?

Yes, after placing an order, an order confirmation will be sent to the email address provided during checkout.

5. Does IKEA Saudi Arabia offer financing or installment plans?

Yes, IKEA partners with certain banks to provide installment payment options. Check with customer service for eligibility or click here.

6. What should I do if my payment is declined during checkout?

Ensure your payment details are correct and that your bank has not blocked the transaction. If issues persist, try an alternative payment method or contact customer support.

1. How can I complete a full shopping experience with IKEA over the phone?

Simply contact IKEA’s customer service team on 8003040098 to start your shopping journey. A sales advisor will help you choose products and services, check availability, and share pricing details. You’ll also receive support with payment, delivery, or click & collect, all handled in one call.

2. How can I buy furniture over the phone? 

A dedicated sales advisor will assist with product selection, confirm sizes and availability, answer your questions, and complete your order remotely, including delivery if required. 

3. Will I receive any documents after placing my order? 

Yes. You’ll receive a digital quotation and a payment link via text message. After completing the payment, you’ll also receive a digital invoice.

4. What will be included in the digital quotation before I pay?

The digital quotation includes images of the selected items, quantities, associated services, and a direct link to each product page for reference. The quotation is sent before payment. Digital quotations are valid until 12:00 AM (midnight) on the same day they are created, and the payment link is valid for 5 hours after creation.

5. How do I pay, and is the payment link secure?

Once you confirm your order, you’ll receive a secure payment link via text message. Payments are processed through PayFort by Amazon, ensuring a safe and trusted transaction. After payment, you’ll also receive a digital invoice.

6. How is delivery arranged when I purchase by phone?

For delivery orders, the sales advisor will confirm the available delivery options, share the costs, offer suitable time slots, and book the delivery for you during the call.

7. What if I change my mind and want to return an item?

If you decide to return an item, the standard IKEA  returns policy applies, exactly as with any online purchase.

1. What delivery options do you offer?

IKEA offers various delivery options, including home delivery. Details and pricing are available during the checkout process or on the IKEA website.

2. How much does delivery cost?

Delivery costs vary based on the size of the order and the delivery location. Specific pricing is provided during the checkout process.

3. Can I track my delivery?

Yes, once your order has been dispatched, you'll receive tracking information via email.

4. What happens if I'm not home when my delivery arrives?

If you're not available at the time of delivery, the delivery service will contact you to reschedule. Additional charges may apply for redelivery.

5.  What should I do if my order is delayed?

If your order is delayed beyond the expected timeframe, IKEA will notify you via email or SMS. You can also track the order status online.

1. Does IKEA offer assembly services?

Yes, IKEA provides an assembly service at an additional cost. You can select this service while purchasing online or at the store.

2. How do I book an assembly service after purchasing a product?

You can request assembly services in-store, through the IKEA website, or by contacting customer service.

3. Do I need to prepare anything before my assembly service?

Ensure the area where the furniture will be assembled is clear and accessible to the IKEA team.

4. What services are not included in the assembly?

Assembly excludes electrical, plumbing, and kitchen, bath installation and securing items to the wall.

1. What is your return policy?

IKEA offers a 365-day return policy for unopened products, with proof of purchase, for a full refund. More details are available here.

2. How do I return a product?

Products can be returned by visiting your local IKEA store or by contacting customer service for assistance with returns.

3. Can I exchange a product?

Yes, exchanges are possible. Please visit your local IKEA store or contact customer service for more information.

4. How long does it take to process a refund?

Refund processing times may vary, but typically, refunds are processed within 14 days of receiving the returned items.

1. Does IKEA provide furniture solutions for businesses?

Yes, IKEA offers business solutions for offices, hotels, restaurants, and retail spaces.

2. Can I get a bulk purchase discount for my business?

Bulk purchases may qualify for special pricing. Contact IKEA Business Services for inquiries.

1. Does IKEA sell smart home products in Saudi Arabia?

Yes, IKEA offers smart home devices such as smart lighting, smart blinds, and wireless charging furniture.

2. Do I need a hub to control IKEA smart home products?

Some IKEA smart devices require the DIRIGERA hub or the TRÃDFRI gateway for full functionality.

1. Is there a vegetarian or halal menu at IKEA restaurants?

Yes, IKEA restaurants in Saudi Arabia serve halal-certified meals and offer vegetarian options.

2. Can I order IKEA food online for takeaway or delivery?

IKEA does not currently offer online food delivery, but you can purchase frozen IKEA food products in-store.

3. What types of cuisine are available at IKEA restaurants?

IKEA restaurants offer a variety of dishes, including Swedish classics like meatballs, as well as local specialties tailored to regional tastes.

4. Do IKEA restaurants provide options for children?

Yes, IKEA restaurants have special menus designed for children, featuring meals that are both nutritious and appealing to young diners.

5. What are the operating hours of IKEA restaurants?

Operating hours may vary by location. It's recommended to check the specific store's page for accurate restaurant hours.

6. Do IKEA restaurants offer breakfast menus?

Yes, many IKEA restaurants serve breakfast with a variety of options to start your day.

7. Is there a Swedish Food Market at IKEA stores?

Yes, IKEA stores feature a Swedish Food Market where customers can purchase a range of Swedish delicacies, including snacks, beverages, and frozen foods.

8. Are there facilities for warming baby food at IKEA restaurants?

Yes, IKEA restaurants provide baby food warming stations for the convenience of families dining with infants.

9. Do IKEA restaurants offer organic or sustainably sourced beverages?

Yes, IKEA is committed to sustainability and offers beverages like UTZ Certified coffee and organic lingonberry drink, produced with care for people and the environment.

10. Does IKEA provide recipes for cooking at home?

Yes, IKEA offers recipes inspired by Swedish and international cuisines. You can find these recipes here.

1. Can I book a kitchen measurement and planning service before visiting the store?

Yes, you can plan your dream kitchen with our home furnishing experts by booking a kitchen measurement and planning service before your store visit. Book here.

2. Is it possible to schedule a wardrobe planning service in advance?

Yes, you can design your perfect wardrobe together with our specialists by scheduling an appointment before visiting the store. Book here.

3. Can I design a living room storage solution before coming to the store?

Yes, you can design the perfect storage solution that best fits your living room by booking a planning service prior to your visit. Book here. 

4. How can I book a customer service appointment before visiting IKEA?

We're here to help! You can secure a slot with our customer service team by selecting your nearest store and booking an appointment before your visit. Contact us.

5. Is it possible to schedule an exchange or return before going to the store?

Yes, you have 365 days to exchange or return items at our store. You can secure your slot by selecting your nearest store and booking an appointment in advance. Book here.

1. What is IKEA Order & Collection Point?
The Order & Collection Point is a new IKEA concept designed for a more convenient shopping experience. You can browse a selected range of displayed furniture, interact with IKEA staff. Orders can be placed online and collected from the Order & Collection Point.

2. Can I receive my orders immediately?
At the Order & Collection Point, you can choose delivery or self-collection. The order will be ready in 48 hours, and you'll receive a notification when it's ready.

3. There are a lot of items that I couldn’t find in the Order and Collection Point! How can I buy these?
A selected furniture range is being displayed there which can also be shopped online. For the full range, solutions and inspiration you are welcome to visit our local stores.

4. Will there be any cost for ordering the items to be collected from the Order and Collection Point?
No, you can collect your orders after being delivered to the Order & Collection Point and that will be free of charge.

5. Do you have an IKEA restaurant?
There is no an IKEA restaurant in the Order & Collection Point however there’s a small relax seating corner where you can enjoy light snacks and drinks.

6. How long would it take for my orders to arrive to the Order and Collection Point?

It will be ready in 48 hours. You can also choose a collection date if shopping online. You'll receive a notification once your order is ready.

7.  What services can I benefit from?

Customers can benefit from our standard exchange and refund policy. Delivery & Assembly service that comes with a reasonable fee with every order. Kitchen measurement, planning and installation where we help you design your next dream kitchen and install to fit your kitchen area.

8. What delivery charges should I be looking at on my order?

There’s no delivery charges for orders to be collected from Order & Collection Point. Delivery and assembly charges from Order & Collection Point will be based on the destination between your home address and the Order & Collection Point.

9. Due to high traffic inside the Order and Collection Point, I’m not able to complete my shopping and had to leave without pursuing with the payment? What kind of alternative do I have?

You can keep your shopping list with you and make your orders online and then choose the delivery method that you wish to proceed with.

10. Where are IKEA's new order and collection points located?

We have an Order & Collection Point in Qassim, you can have more details by clicking here.

11. Do I need proof of purchase to pick-up my order?

It is very important to bring your proof of payment upon your visit to collect your order.

12. What if somebody else is going to pick-up my order for me?

You can send any one to pick your order, he should bring the receipt and he/she will sign the delivery notice on behalf of you.

13. What products will be available for immediate take away?

We don’t have any range yet to be collected immediately, all our product in the Order & Collection Point for display only, we might have the top seller range in future for immediate take away.

14. What items can I order at an Order and Collection Point?

We can sell most of IKEA range in the Order & Collection Point, still there are some product where you cannot order, and we are working on having our complete range available in the Order & Collection Points. Still you can visit our IKEA local stores for the missing range you would like to buy.

15. What kind of payment methods are accepted at the Order and Collection Points?

Payment methods include cash, credit, and debit cards. No delivery fees for collection.

16. Can I purchase an IKEA gift card at the Order and Collection Point?

Yes, we sell IKEA gift cards, you can charge it starting from 100 SR and gift it to whom you love. For more details click here.

1. What is the warranty period for kitchens?

The warranty periods for IKEA kitchens are as follows:

• (METOD) Most flexible and popular system: Includes a 25-year limited warranty.
• (ENHET) Easy kitchen (high quality at an affordable price): Includes a 10-year limited warranty.
• (KNOXHULT) Basic kitchen (affordable, simple style): Includes a 2-year limited warranty.

2.  What is the warranty period for Kitchen Appliances?

5 year guarantee. Read about the terms in the guarantee brochure.

3. What products are not covered by the 25/10/5 year warranty?

Knobs-Hands-Vendig basin.

1. What does the living room guarantee include?

Sofas and  armchairs, it covers defects in raw materials and workmanship in frames, seat and back cushions when used with their appropriate frames.

2. What products and parts are not covered by this warranty?

Fabric covers - Leather covers - Quilted fabric covers - TULLSTA armchair - MUREN armchair  POÄNG cushions  POÄNG children's armchair

1. What is Tasheel Finance?
Tasheel is a consumer financing service provider, that is operated under United Company for Financial Services, which offers fast, flexible, and guarantor free installment plans for consumers to facilitate their purchases.

2. What are the payment tenures available under Tasheel finance?
Customer can choose from 6 months up to 36 months.

3. How can a customer apply for Tasheel finance?
Customers can apply for Tasheel at following IKEA stores or from IKEA website (click here).

• IKEA Thahliyah store, Jeddah.
• IKEA Riyadh store, Riyadh (exist 16).
• IKEA Thumamah store, Riyadh.
• IKEA Planning studio, Riyadh.
• IKEA Dhahran store, Dhahran.
• IKEA Qassim OCP, Qassim.
  
  4. What if the approved loan amount is less than the value of the purchase?
  Customer can choose to pay the difference in any other payment method accepted at IKEA.
  
  5. Will the facility taken from Tasheel finance be reported in customers record in Saudi Credit Bureau (SIMAH)?
  Yes.
  
  6. How long does it take to decision the application?
  Once customer submits all required documents, it takes less than
  60 minutes to process the application.
  
  7. Can customers buy multiple products for the amount approved?
  Yes, customer can buy any number of items, as long as total amount of the items does not exceed the approved amount.
  
  8. How to pay using Tasheel Installment Service at IKEA?
  Simple inform IKEA co-worker at the checkout or selected sales desk that you would like to pay using Tasheel and provide the mobile number registered with Tasheel.
  You will receive one-time password (OTP) on the registered mobile number, which need to be provided to the co-worker to complete the transaction.
  
  9. Can I use Tasheel for order done on IKEA website or app?
  Currently you can pay using Tasheel at following IKEA stores only:
• IKEA Thahliyah store, Jeddah.
• IKEA Riyadh store, Riyadh (exist 16).
• IKEA Thumamah store, Riyadh.
• IKEA Planning studio, Riyadh.
• IKEA Dhahran store, Dhahran.
• IKEA Qassim OCP, Qassim.
  
  10. Can I return the item purchased using Tasheel?
  You can return the product purchased using Tasheel as per IKEA return policy.
  
  11. How can I return the product purchased using Tasheel?
  You can return the product purchased using Tasheel as per IKEA return policy.
  Simply, visit the nearest IKEA store with the product purchased using Tasheel. You can choose to have IKEA voucher equivalent the return value or refund back to Tasheel account
  During the refund process to Tasheel account one-time password (OTP) will be sent to the registered mobile number with Tasheel. OTP is required to be provided to IKEA co-worker to complete the return process.
  
  12. Can I use the balance returned to Tasheel account?
  You can use the balance returned to Tasheel at any of the following IKEA store:
• IKEA Thahliyah store, Jeddah.
• IKEA Riyadh store, Riyadh (exist 16).
• IKEA Thumamah store, Riyadh.
• IKEA Planning studio, Riyadh.
• IKEA Dhahran store, Dhahran.
• IKEA Qassim OCP, Qassim.
  
  13. Can I use Tasheel at any IKEA store?
  You can use Tasheel at following IKEA stores only.
• IKEA Thahliyah store, Jeddah.
• IKEA Riyadh store, Riyadh (exist 16).
• IKEA Thumamah store, Riyadh.
• IKEA Planning studio, Riyadh.
• IKEA Dhahran store, Dhahran.
• IKEA Qassim OCP, Qassim.
  
  14. Can I use my Tasheel balance in more than one transaction?
  You can use the Tasheel balance with multiple transactions at IKEA.
  
  15. Can I cancel my Tasheel Installment plan?
  You can cancel you Tasheel installment plan free of charge 10 days from the loan booked date.
  Any cancelation after 10 days of to Tasheel Installment booking is subject cancelation charges and Tasheel terms & condition applies.
  To get more details on charges applicable to you or to cancel the loan please contact Tasheel on 920024778.
  
  16. Can I use my Tasheel Installment booked at IKEA anywhere?
  You can only use your Tasheel Installment booked for IKEA at any of the following IKEA store:
• IKEA Thahliyah store, Jeddah.
• IKEA Riyadh store, Riyadh (exist 16).
• IKEA Thumamah store, Riyadh.
• IKEA Planning studio, Riyadh.
• IKEA Dhahran store, Dhahran.
• IKEA Qassim OCP, Qassim.
  
  17. Can I return the product purchased using Tasheel to any IKEA store?
  You can return the product purchased using Tasheel as per IKEA return policy only to the same store you had originally purchased from.
  
  

1. How can I sign up?
You can sign up to Tamara simply by choosing Tamara as your payment option at checkout or signing up directly through Tamara App. 
You will be asked to provide the following information to create a Tamara account:
1. Saudi Mobile number
2. Saudi national ID / Iqama
3. Email
4. Debit or Credit Card
Once you submit this information, an account will be created for you for future purchases. 

 

2. What are the requirements for using Tamara?
Tamara is available to all citizens and residents of the Kingdom of Saudi Arabia. We only need your mobile number and a valid payment method. 

 

3. In what countries can I use Tamara?
Saudi Arabia 

 

4. I can't find the Tamara option.
The amount you are trying to check out with might be too high or too low for Tamara's option to show up.

 

5. What is Tamara's maximum limit?
Depending on the customer's purchasing history with Tamara, limits could reach up to 20,000 SAR

 

6. Why was my order declined?
There are several potential reasons for rejection, including but not limited to:
1. Your card isn't activated or fit for e-commerce
2. You have prior commitments to your bank/telecommunications company and/or are flagged by Simah
3. You have unpaid bills from Tamara
4. Tamara's intricate risk system deems the value of your purchase as too high.
5. The value of the item you're trying to buy exceeds the limit.
If none of the above reasons apply to you, please try with a different card. 

 

7. How to buy using Tamara?
To buy with Tamara
1. Choose Tamara Split up to 24 payments as your payment method at checkout
2. Login using your mobile number and verify it using the one-time password
3. Enter your payment details and pay for your first payment
4. Receive your order... and pay later up to 24 installments.

 

8. How can I pay?
To pay for your Tamara orders:
1. Download the Tamara Mobile app (https://tamara.co/tamara-app.html) then log in simply using your mobile number.
2. Enter the one-time password sent to your mobile
3. Follow up on your payments amount and upcoming due dates
4. Pay easily using your favorite payment option: Mada, Visa, Master card, or even Apple Pay!

 

9. Can I pay before the order due date? 
Yes, you can!
Simply log in to your account using Tamara mobile app (Tamara)
Select the payments you'd like to pay then pay easily using your favorite payment option: Mada, Visa, Master card, or even Apple Pay!

 

10. Will I be reminded about the due dates?
Yes, you will be receiving messages and notifications (through Tamara's app) from Tamara to remind you about your upcoming due dates.

 

11. How to cancel and return items?
You can request a cancellation/return from IKEA.
Cancellation before order shipment: Once your order is canceled as per IKEA policy, we'll automatically adjust your account. please note that the update on the Tamara app might take a couple of hours to reflect.
Returning items: Once the item is returned to IKEA as per the return policy and the order status is updated, your Tamara account will be updated automatically.
The service fee is not refundable 48 hours from the order date or once the order is dispatched.
If the order value was paid to Tamara, a refund will be initiated within 24 hours of the status update. If, however, you are yet to pay, the amount will be automatically adjusted reflecting on the total order value and remaining payments.

 

12. How to receive my refunds?
The amount will be automatically refunded once you inform IKEA of your refund request. Once IKEA accepts the refund, Tamara will refund your bank card directly and update your bill in your Tamara account. 

 

13. What is the estimated time to get my refund?
Refund will be processed as follows:
1. If the purchase date did not pass 14 days, the refund will be processed immediately to mada and credit cards
2. If the purchase date passed 14 days, payment will take up to 5 business days to be refunded  (mada cards)
Note: Tamara processes refunds as mentioned above, however, it might take up to 21 business days for the amount to get reflected on your account. This depends on the issuer bank and the payment method chosen.

 

14. How can I change my payment method?
Login to your Tamara account, then to the settings page to change your payment method

 

15. Where is my order?
Reach out to IKEA support to track your order
Tamara will update your order’s status accordingly. Once the update takes place, you will be able to track your order by logging in to your Tamara account.
Note: Buying from Tamara will not affect the delivery process. the delivery process depends on the merchant.

 

16. Will a delay fee be charged in case of delayed cancellation or return of orders?
No late fees are charged on refunded or returned items. If you face any issues with your late fees, you can reach out to Tamara's support team to waive them. 

 

17. if I have a pending order at Tamara, Can I purchase another order?
Several pending orders could prevent you from making another. Examples:
1.  Your first order at Tamara is unpaid
2.  You have an overdue order

 

18. How can I reach Tamara? 
Digital channels

We are available daily from 9:00 AM - 1:00 AM (contact via our webchat)

You can reach out to Tamara Customer Care through our Help Center: https://support.Tamara.co/hc/en-us

You can also reach out to us through our social media account: https://twitter.com/Tamara_care

Call Center:

We are available daily from 9:00 AM to 5:00 PM KSA time through (8001240441)

1. How can I sign up?
You can sign up to Tabby simply by choosing Tabby as your payment option at checkout or signing up directly through Tabby App. 
You will be asked to provide the following information to create a Tabby account:
1. Saudi Mobile number
2. Saudi national ID / Iqama
3. Email
4. Debit or Credit Card
Once you submit this information, an account will be created for you for future purchases. 

 

2. What are the requirements for using Tabby?
Tabby is available to all citizens and residents of the Kingdom of Saudi Arabia. We only need your mobile number and a valid payment method. 

 

3. In what countries can I use Tabby?
Saudi Arabia 

 

4. I can't find the Tabby option.
The amount you are trying to check out with might be too high or too low for Tabby's option to show up.

 

5. What is Tabby's maximum limit?
Depending on the customer's purchasing history with Tabby, limits could reach up to 5,000 SAR

 

6. Why was my order declined?
There are several potential reasons for rejection, including but not limited to:
1. Your card isn't activated or fit for e-commerce
2. You have prior commitments to your bank/telecommunications company and/or are flagged by Simah
3. You have unpaid bills from Tabby
4. Tabby's intricate risk system deems the value of your purchase as too high.
5. The value of the item you're trying to buy exceeds the limit.
If none of the above reasons apply to you, please try with a different card. 

 

7. How to buy using Tabby?
To buy with Tabby
1. Choose Tabby Split into 4 payments as your payment method at checkout
2. Login using your mobile number and verify it using the one-time password
3. Enter your payment details and pay for your first payment
4. Receive your order... and pay later within 3 months for Pay in 4.

 

8. How can I pay?
To pay for your Tabby orders:
1. Download the Tabby Mobile app (https://tabby.ai/en-SA/get-app) then log in simply using your mobile number.
2. Enter the one-time password sent to your mobile
3. Follow up on your payments amount and upcoming due dates
4. Pay easily using your favorite payment option: Mada, Visa, Master card, or even Apple Pay!

 

9. Can I pay before the order due date? 
Yes, you can!
Simply log in to your account using Tabby mobile app (Tabby)
Select the payments you'd like to pay then pay easily using your favorite payment option: Mada, Visa, Master card, or even Apple Pay!

 

10. Will I be reminded about the due dates?
Yes, you will be receiving messages and notifications (through Tabby's app) from Tabby to remind you about your upcoming due dates.

 

11. How to cancel and return items?
You can request a cancellation/return from IKEA
Cancellation before order shipment: Once your order is canceled as per IKEA policy, we'll automatically adjust your account. please note that the update on the Tabby app might take a couple of hours to reflect.
Returning items: Once the item is returned to IKEA as per the return policy and the order status is updated, your Tabby account will be updated automatically.
The service fee is not refundable 48 hours from the order date or once the order is dispatched.
If the order value was paid to Tabby, a refund will be initiated within 24 hours of the status update. If, however, you are yet to pay, the amount will be automatically adjusted reflecting on the total order value and remaining payments.

 

12. How to receive my refunds?
The amount will be automatically refunded once you inform IKEA of your refund request. Once IKEA accepts the refund, Tabby will refund your bank card directly and update your bill in your Tabby account. 

 

13. What is the estimated time to get my refund?
Refund will be processed as follows:
1. If the purchase date did not pass 14 days, the refund will be processed immediately to mada and credit cards
2. If the purchase date passed 14 days, payment will take up to 5 business days to be refunded  (mada cards)
Note: Tabby processes refunds as mentioned above, however, it might take up to 21 business days for the amount to get reflected on your account. This depends on the issuer bank and the payment method chosen.

 

14. How can I change my payment method?
Login to your Tabby account, then to the settings page to change your payment method

 

15. Where is my order?
Reach out to IKEA support to track your order
Tabby will update your order’s status accordingly. Once the update takes place, you will be able to track your order by logging in to your Tabby account.
Note: Buying from Tabby will not affect the delivery process. the delivery process depends on the merchant.

 

16. Will a delay fee be charged in case of delayed cancellation or return of orders?
No late fees are charged on refunded or returned items. If you face any issues with your late fees, you can reach out to Tabby's support team to waive them. 

 

17. if I have a pending order at Tabby, Can I purchase another order?
Several pending orders could prevent you from making another. Examples:
1.  Your first order at Tabby is unpaid
2.  You have an overdue order

 

18. How can I reach Tabby? 
Digital channels

You can reach out to Tabby Customer support: https://support.tabby.ai/l/en/contact-tabby/contacts

You can also contact Tabby by email at help@tabby.ai.

Call Center : 8001110999