FAKTUM Questions & Anwers

Goodbye and Hello.

The FAKTUM kitchen range has been replaced with a new kitchen range, METOD. You can buy METOD online and in store from 3rd February 2014, and our new METOD kitchen departments will be fully open from 10th February 2014.

Please see below a list of FAQ's regarding the IKEA kitchen range change from FAKTUM to METOD.
Click on the question to expand the answer below.

IKEA is launching a new and versatile kitchen range called METOD, meeting the needs and dreams of a modern life of the many people. With a modular approach the kitchen range now allows for individual solutions with better use of space, and increased functionality for all the activities taking place in a kitchen and for kitchens of all sizes and shapes. The price level is as always, the most affordable on the market.

At IKEA we continuously develop our product range to meet our customers’ needs and provide the best offer on the market. FAKTUM has been our kitchen range for the last 20 years, and whereas we could have developed the range further, this would have added complexity to the design, and increased the cost of the range, making it both more difficult and expensive for our customers to design their perfect kitchen, tailored to their individual needs. Therefore METOD has been designed with a modular approach allowing for individual solutions with better use of space and increased functionality for all the activities taking place in a kitchen and for kitchens of all sizes and shapes.

You can preview the METOD range online from the 3rd of February 2014, and our new METOD kitchen departments will be fully open from the 10th of February 2014.

Both ranges are of similar quality and functionality with the measurements being the main difference. FAKTUM is a great kitchen that is available to you today. FAKTUM has been rigorously tested for everyday use and the same applies to METOD which is why they come with a 25 year guarantee.

You can design a FAKTUM kitchen using the IKEA Kitchen Planning Tool until the 2nd of February 2014. From the 3rd of February 2014 you can use the IKEA Kitchen Planning Tool to design a METOD kitchen.

If you want to buy a kitchen from the 3rd of February we recommend that you buy a METOD kitchen. For customers who have already purchased FAKTUM and wish to complement their kitchen there will be an aftersales service available for the next 2 years.

No, they are not compatible. Both ranges are of similar quality and functionality however, the measurements will be different. The METOD range is built on a completely new platform that will be used for future kitchens as well. It is based on modularity, offering greater versatility. For instance the cabinets come in widths of 20, 40, 60, 80 and heights of 40, 60, 80, 100, 140, 200, 220 centimetres.

Our aftercare team will be available to deal with any FAKTUM queries you may have, and our FAKTUM kitchens are still covered (from the date of purchase), under our 25-year guarantee. IKEA will always honour the guarantee.

Yes the FAKTUM guarantee is valid.

This guarantee covers defects in materials and workmanship, and is valid from the date of purchase from IKEA. The original purchase receipt is required as proof of purchase. For more information, please see the document "Everyday product quality for FAKTUM" available here.

Our aftercare team will be available to deal with any FAKTUM queries you may have, and our FAKTUM kitchens are still covered (from the date of purchase), under our usual returns policy.

If you are still in the planning stages then it is up to you if you would like to wait. If you are ready to buy your full kitchen today then FAKTUM is available to have delivered to your home. If your kitchen purchase is not time sensitive and you prefer to wait, then you can preview our METOD range online from 3 February 2014, and browse and purchase in our new METOD kitchen departments from 10 February 2014.

The price level is the same as FAKTUM and as always, our aim is to be the most affordable retailer on the market for comparable kitchens.

Our aftercare team will be available to deal with any FAKTUM queries you may have, and selected items from the FAKTUM range will be available to view on our after sales pages on our website.

We provide a 2-year after-sales service for a majority of the products of the FAKTUM kitchen. This means that it is possible to complement the kitchen, during two years after these products have been discontinued from the range. Our customers can rest assured that we will always do our utmost to make sure they are satisfied with their kitchen from IKEA.

Once we start to sell the new METOD kitchen system FAKTUM will no longer be available for purchase. For customers who have started the planning process in the IKEA Home Planner tool, it will be possible to order FAKTUM for four months after the sales start of METOD. For customers that have bought a FAKTUM kitchen, our after-sales service remains available for 2 years but the FAKTUM guarantee does of course remain valid for its duration.

Yes, the METOD kitchen has a 25-year guarantee. The only exception is the drawer FÖRVARA (10-year guarantee), and sinks, taps, appliances, FYNDIG (see separate guarantee folders for more info).

The styles are mainly the same. However, fronts are continuously developed and over time new fronts will be launched.

Yes all IKEA and standard appliances as well as the inset versions of DOMSJO and BOHOLMEN sinks (62cm full depth sinks will not be compatible).

If you have any further enquiries regarding your FAKTUM kitchen, guarantee or the new range, you can call us on 1890 987 938. Alternatively, you can email us.