Terms and conditions

Issue Duration: 24 July 2025 to 7 Aug 2025

Redemption Duration: 90 days from the Date of Issue of the Voucher (defined below)

Location valid: IKEA Muscat, Mabellah & Salalah stores and IN-STORE ONLY Excluding online purchase and any purchases at the Swedish Food Market

Minimum Purchase Value: OMR 25 & above

Spend OMR 25.00 or above online at www.ikea.om and place a Click & Collect Order (the “C&C Order”) during the Issue Duration and receive an OMR 5.00 Voucher (the “Voucher”) which can only be used in-store. The Voucher can only be redeemed during the Redemption Duration.

The Voucher will be sent to the e-mail address used when placing the C&C Order online at the website mentioned above. The date the Voucher is sent via email shall be the Date of Issue.

C&C Orders placed from 24 July 2025 to 7 Aug 2025 with a purchase value of OMR 25.00 or above are eligible for the Voucher.

This Voucher is valid only for purchases from the Date of Issue for a 90-day period.

One Voucher will be issued per transaction that has the Minimum Purchase Value.

The Voucher will be sent to the e-mail entered to place the C&C Order, within 1 hour of collection from the respective pickup location.

You are responsible for ensuring that the correct email address is entered when placing the C&C Order - IKEA will not be liable for any failure or delay in the delivery of an e-mail Voucher due to an incorrect e-mail address.

The Voucher cannot be redeemed partially.

The Voucher must be redeemed in full and in one single transaction only.

The Voucher can be redeemed at the IKEA Muscat, Mabellah & Salalah stores only.

The Voucher cannot be used online.

IKEA Food and Swedish Food Market purchases are also excluded.

The Voucher cannot be combined with any other promotion or discount.

Only one Voucher can be redeemed per transaction.

The Voucher cannot be redeemed in any other IKEA store nor online.

The Voucher cannot be exchanged for cash or any other tender.The Voucher cannot be combined with any other promotion or discount.

The Voucher cannot be applied toward the purchase of an IKEA Gift card.

IKEA shall not be held responsible for any misuse of the Voucher and you agree to indemnify any claims whatsoever with regard to the use of the Voucher.

We reserve the right to revoke the Voucher if we suspect fraud, unlawful activity, or improper use.

You agree that you will not use a revoked Voucher.

The Voucher cannot be replaced if lost/stolen/damaged and only the original Voucher will be accepted for redemption.

To redeem the Voucher, a customer needs to present it to a cashier in-store before proceeding with a payment and the redeemed voucher will be collected by the cashier.

If a full or partial refund/exchange is made against a transaction in which a Voucher has been issued or redeemed, IKEA reserves the right to accept returns as per its Return Policy;IKEA shall not be held responsible for any misuse of the Voucher and you agree to indemnify any claims whatsoever with regards to the use of the Voucher.

We reserve the right revoke the Voucher if we suspect fraud, unlawful activity or improper use. You agree that you will not use a revoked Voucher;In order to participate in this Offer, customers will be required to provide their personal data.

IKEA will be the data controller for such personal data and will use it for the purposes of administering this Offer and Voucher, and to contact participants.

IKEA processes the personal data based on a legitimate interest to administrate the Offer and to be able to contact the participants.

By entering this Offer and providing your personal data to us, each participant confirms that they have understood that their phone number will be processed for the purposes described above.

IKEA employees and their families are not eligible to participate in the Offer if they are using their IKEA employee discount.The Voucher has no implied warranties attached to it.

The Voucher is issued by IKEA, who reserves the right to change the terms & conditions of the Offer at any time or to contract with a third party to administer this program.

Any amendment to the terms and conditions shall be deemed to be in force with immediate effect.

IKEA will not be liable for any loss arising from the postponement, cancellation, delay or changes to the promotion beyond its control or for any act or default of any third-party supplier.

The vouchers cannot be used by B2B customers, companies paying with VAT, in case of credit sales or special agreement.

The Voucher will be null and void if the C&C Order is returned and/or cancelled.

By entering this Offer, all participants will be deemed to have accepted and agreed to be bound by these terms and conditions.
Duration: Starting 1 July 2025, or while stocks last.

Valid Locations: IKEA Oman store.

Eligibility: Open to adults (parents or guardians) who are IKEA FAMILY members.

The participating child must be between 5 and 12 years old.

A valid ID for the child is required to verify age at the time of receiving the IKEA Adventures Passport.

Rewards Structure: Children collect stamps for completing in-store kids’ activities.

Rewards can be claimed based on the number of stamps: 10 stamps – First reward: 30 stamps – Mid reward: 60 stamps – Final reward

Passport Availability Limited quantity, available on a first-come, first-served basis: Larger IKEA Stores (1,000 passports each)

Oman Avenues Mall Terms & Conditions:

One passport per eligible child.

First-come, first-served. Stocks are limited.

Al-Futtaim IKEA is not obligated to issue passports beyond allocated quantities.One stamp per day is added when the child participates in designated kids' activities (e.g., arts & crafts).

An adult IKEA FAMILY member must accompany the child to claim rewards.

Rewards are claimed at the information desk/customer service after: 10 stamps (First reward) 30 stamps (Second reward) 60 stamps (Final reward) If the reward includes a gift card, it is valid for in-store purchases only and follows IKEA Gift Card Terms & Conditions.

Employees of Al-Futtaim IKEA are not eligible to participate.

Rewards are non-transferable and cannot be exchanged for cash.

Lost, stolen, or damaged passports/rewards will not be replaced.

IKEA is not responsible for the misuse of passports or rewards.
These are the general terms and conditions which apply to your purchase of goods from IKEA Shop Online through our website at www.ikea.om. It is available on the IKEA website “IKEA Shopping Online” page.

IKEA Shop Online, when we talk about IKEA in these terms and conditions we refer to it by using (the pronoun “we”, and its derivatives). When we use (the pronoun “you” and its derivatives), we mean a user shopping from IKEA and buying its products.

In addition to these general terms and conditions, there are other important legal conditions concerning the return policy and Cancellation policy. To agree on these general terms and conditions means your approval and your commitment to the return policy, which are all part of a legally binding contract between us and you. You must read these general terms and conditions and return policy carefully before buying anything from IKEA Shop Online.

We reserve the right to change the general terms and conditions and return policy at any time. Any changes in terms and conditions will apply to all new orders after posting the changes on IKEA Shop Online page. You should review the general terms and conditions and return policy posted on IKEA Shop Online page before each request.

If you have any questions concerning these general terms and conditions, return policy, cancellation policy, products, or “IKEA Shop Online”, please contact us and talk to one of our representatives in “IKEA Shop Online” on this number: 80045321

Information about “IKEA Shop Online” and our products

Using our website (even without buying any of our products) means your approval and commitment to these terms and conditions.

We strive to ensure the accuracy and validity of all information contained on the IKEA website, including product descriptions and prices contained, at all times. However, errors may occur. We shall try to correct all errors and information on the IKEA website ASAP, if we find that this error has any impact on your order we shall try to inform you.

You should keep in mind that “IKEA Shop Online” provides a different shopping experience than buying from the physical store. You have to be aware of:

Our services:

We sell IKEA products and services for IKEA products, through our website www.IKEA.om or through our stores.

Colors

The colors of products shown on the website depend on many factors - including display settings used on the site; products' shapes and sizes. It may appear different in reality than on the screen. We provide dimensions and measurements with the descriptions of products, it is your responsibility to ensure that the actual size of each product fits your purpose.

Photos

Photos on the website are for illustration purposes only, in order to obtain an accurate description of any product and its details you should read the product description listed.

All products

All products depend on their availability in stock, which means the inability to meet your order in case of its absence. Products shown for sale are prone to be stopped from sale either online or in stores at any time. It is our responsibility, in such cases, to pay you back any amount you have paid for products you did not receive;

Promotion offers and products

Promotion offers and products on the IKEA website may not be all available in stores and vice versa.

Our product prices on our website are the same as those listed in our catalog and in our stores. Sometimes, you may find a difference in price, when there are different promotions in stores or on our website.

Validity of information

IKEA assumes the validity of the information provided by the customer; the customer in return is held responsible for the accuracy of his personal information and data required to complete the purchase. The customer assumes responsibility in case he provides any incorrect information. IKEA Oman shall not be responsible if otherwise happens.

Protection:

We shall do our best to have our website free from any viruses, you have to make sure to use the appropriate programs and software for detecting viruses and any other malicious content online on your computer or smartphone.

Be cautious!! You may encounter many pseudo-IKEA websites, which may seem similar to the official website, and claim to sell our products. IKEA is not responsible for any fraud or fraudulent attempts by other websites. The official Oman IKEA website is www.IKEA.om

Available Services

We have the right at any time to modify, stop selling, stop services, sell any of our products, stop online shopping temporarily or permanently, with or without prior notice. In case our service stops after payment, we shall refund you, in accordance with the return policy- refund.

Security

It is your responsibility to ensure the confidentiality of your login and password, and all other data related to your account at all times. You agree to notify us as soon as you know about any suspected or presence of any risk to the security of your account.

The eligibility to order and purchase our products

Unless you are 18 years old or older you may not purchase from the IKEA Sultanate of Oman. The delivery address must be in the Sultanate of Oman. You should provide a valid email, a cell phone number that you can be contacted easily.

Although we sell children’s products, they must be purchased by adults only; All products sold by “IKEA Shop Online” are for personal use only; none of these products are authorized for commercial or industrial use unless it is explicitly stated.

Order to purchase products

Please check our “IKEA Shop Online” guide for more information about the steps of purchasing our products. Your order represents an offer to purchase products from IKEA. When you order more than one item your order represents a set of offers for each product separately.

Both your act of assigning the webpage and your personal email is considered a confirmation for the final order that you have sent to IKEA Shop Online. Please pay attention when placing your order, since you may not be able to modify or add any more products after we send you your confirmation email.
In case you desire to modify your order after you complete your purchase, you may incur additional costs.

Purchase requisition approval contains the product details that you have ordered, the total cost of comprehensive delivery, assembly, and order number. You should print a copy of these general terms and conditions, along with the return policy, and cancellation policy then keeps them in a safe place. You will need to refer to this data when you contact us with your request.

Acceptance of the purchase order:

Although we hope we can provide all products ordered, we reserve the right, in our estimation, without giving any reasons, not to accept any purchase order at any time (prior to delivery of your order). In case we refuse your order, we shall notify you as soon as possible; of any amount owed.

Payment

you may pay for the products that you purchase in any way contained in the manual through “how to pay online?” Installment is a service offered by the Bank that issued your credit card. Service fees and installment periods may vary according to the Bank. We, in IKEA, are not responsible for any installment fees imposed by the Bank.

We shall get the amount to be paid from your card at the time you submit the purchase order. We shall contact you if we run into any trouble collecting the amount of the purchase made. The collection of order value does not mean acceptance of the purchase, in the event of non-acceptance of your order, you will be refunded the full amount as soon as possible (and in any event within three working days of the notice of rejecting your order).

We are responsible for the refund to your Bank. The date of refund to your credit card may differ according to your Bank. (It may take from (1) business day to (3) weeks). If you cancel your installment service, IKEA will not be responsible for any assembly fees that may incur from the credited bank. (Please check with your Bank)

Prices

All prices listed on “IKEA Shop Online” are IKEA prices unless otherwise stated. The prices listed do not include delivery or assembly fees. Delivery and assembly fees will be added to the total price of your order according to the following paragraph.

The price that you paid for your products is the price of “IKEA Shop Online” when you ordered your purchase; unless these terms and conditions stated otherwise.

In most cases, the delivery fees that you paid are those provided by “IKEA Shop Online” when you placed your order. Delivery fees will be calculated according to your location, measurements, weight, size, nature, and the value of your product. For more information concerning delivery fees please refer to our delivery information.

Product availability

Although we constantly check the accuracy of our stock on “IKEA Shop Online” and its compatibility with the physical inventory in our warehouse, errors may occur. If we discover any stock error with any product you ordered, we shall inform you as soon as possible.
Delivery & assembly

Please ensure that electricity and A/C are available and in working status before the delivery date.

No accessories (e.g. mirrors, wall shelves, picture frames,) will be fixed to the wall.

Due to stability and safety issues, wall cabinets can only be mounted on concrete walls.

Curtain and blind installation are not included can only be booked from the store.

Electrical installation is not included and can be requested at your nearest store.

The request for rescheduling delivery & assembly can only be postponed, and that request should be sent within 48 hours prior service date, and it will be to the next available slot.

Assembly will only be applied if added to the order by the customer prior the payment and order confirmation.

Assembly service does not come by default.

Assembly fees/service charges will apply and add to the order total.
Refund Cards can be used online and at IKEA stores in Oman.

Refund Cards are subject to a maximum balance of OMR 2,500.

To redeem the Refund Card online, the customer must enter the Refund Card number and PIN.

Refund Cards cannot be exchanged or redeemed for cash or any other tender.

Refund Cards can be used for complete or partial payment and as many times until the balance is zero.

Refund Cards can only be loaded once and cannot be topped up.

All Refund Cards have a validity period of one (1) year from the date of issuance.

Customers can check the remaining balance and validity during online redemption or in-store at checkout or by scanning the QR code on the Refund Card.

In-store customers can pay part of the total purchase value by Refund Card and the other part by cash or credit/debit card.

Online customers can pay part of the total purchase value by Refund Card and the other part by credit/debit card.

Cash on delivery will not be available to purchases where part payment is done with a Refund Card.

Refund Cards remains the property of IKEA Oman and may not be tampered or interfered without our consent.

As Refund Cards are transferable, IKEA Oman will not be responsible for checking the ownership of the Refund Card before acceptance at the checkout.

If the Refund Card is found, please return it to the nearest IKEA store.

IKEA is unable to replace the Refund Card if lost or stolen. Misuse of the lost/stolen cards will be the responsibility of the card owner. IKEA Oman will not entertain any claims in this respect.

Re-issue of faulty or damaged Refund Cards is not possible unless the Refund Cards are proven to be faulty or damaged because of the production process or otherwise due to the fault of IKEA Oman.

Refunds of merchandise purchased with the Refund Card will be in the form of a Refund Card only.

IKEA Oman reserves the rights to modify the T&Cs pertaining to Refund Card usage from time to time based on the need to do so.

IKEA’s T&Cs for Refund Card usage are binding to all users.
You can pay for your Online orders with Cash on Delivery.

Cash on Delivery is available on all products sold on www.ikea.om

Cash on Delivery cannot be used in conjunction with your Debit Card / Credit Card.

Cash on Delivery is not available for Click & Collect orders.

Payment for Cash on Delivery will only be accepted in the local currency (Omani Riyal), as displayed during checkout.

Cash on Delivery will not be available if your order value exceeds 500 OMR.

Once your Cash on Delivery order is confirmed, partial cancellation is unfortunately not possible. You can instead choose to cancel your entire order and place a new order.

You are requested to allow our service provider to collect the cash prior to providing delivery and/or assembly services.

You are requested to keep the exact change available at the time of delivery for the smooth fulfillment of your order.

Refunds and Exchanges for all items purchased with Cash on Delivery are issued instore.

In case you identify an item missing from your order, you may notify us within a maximum period of 2 days from the date of delivery.
Kitchen assembly terms & conditions:

Please make sure someone is available on the scheduled delivery day and time.

Requests to reschedule delivery and installation times must be submitted at least 48 hours in advance.

The products must be able to be brought into the house in their original packaging (the size of the entrance door, the elevator, the corridors of the building). IKEA will not deliver kitchen furniture and appliances using the staircase.

Please ensure that all obstructions are removed from the way of work; like frames, cabinets, and any other hanging pieces.

Please make sure there is power supply/AC and good ventilation before the delivery date - Air Conditioning must be available at customer’s location to carry out the assembly.

IKEA will not disassemble, move or remove any furniture that is already on site, whether it is an IKEA product or not.

For reasons of safety and durability, wall cabinets will only be hung on concrete/tile walls.

IKEA will not carry out any plumbing work or installation of water pipes, gas connections or electrical connections/sockets.

For safety reasons, the IKEA delivery and assembly team will always wear safety shoes during installing the kitchen

IKEA is not responsible for any claims related to damage to products or wrong or missing products after the products have been delivered/installed and the customer has signed for the receipt.

Ensure there is no construction work on the assembly site.

Kitchen appliances terms & conditions:

The IKEA installation team will install only new IKEA appliances.

In the event that you buy kitchen appliances from IKEA for a kitchen other than IKEA kitchens, the IKEA team will only deliver it without installing it.

Customers must ensure that the ampere capacity/voltage of the devices and plugs meet the requirements of the devices. IKEA will not be liable for damages to the appliances in this regard.

It is the responsibility of the customer to read the user manual and warranty document provided in the packaging of the respective device for proper care instructions.
These terms and conditions apply to the Reimbursement (the “Reimbursement”) you (also referred to as the customer) may receive when purchasing the Interior Design Service (the “Service”) for your home (excluding Kitchen) by IKEA as available in-store in Oman.

The Service consists of an initial 1 hour and 30-minute consultation to understand your requirements and preferences. Following on from this, a further 6-7 hours (approximately) is then spent creating detailed project plans, which could include a custom design solution, comprehensive documentation (mood boards, 3D renderings, floor plans, lighting plans, and material proposals), a list of recommended products and services and a measurement service.

An Initial payment of OMR 49 is required for the Service, thereafter a Minimum Spend (the “Minimum Spend”) amount of OMR 500 is also required in order to receive the Reimbursement of OMR 49.

Each individual Service shall only be eligible for a single Reimbursement.

The Reimbursement will be provided to you by way of a Refund Card and additional terms and conditions apply to this Refund Card

The Service for Oman is specified with the relevant fees as below and this is also the eligibility criteria to qualify for the Reimbursement:

Interior Design (ID) Price: OMR 49

Minimum Spend for Reimbursement: OMR 500 (excluding the 49)

The Refund Card must be collected in-store from where the Service was purchased. However, the Refund Card can be used online and in-store. Further, the Minimum Spend can consist of purchases made both in-store and online.

Evidence of the Minimum Spend and purchase of the Service is required in the form of original receipts/invoices and should be provided to the appropriate member of staff. Without this respective evidence the Reimbursement shall not be processed.

The Refund Card will expire within 6 months from the date it was issued.

The customer should review the product specifications on the IKEA website and/or in-store, and product instructions in order to decide on the suitability of the products for the customer’s intended use. The customer accepts that no additional warranties or consumer rights relating to the product beyond those given in the IKEA terms and conditions of sale shall apply. Any such warranties, express or implied, are hereby fully excluded.

It cannot be guaranteed that the customer will always find suitable products, or that everything will be available at the time of purchase. Further amendments due to availability or suitability will incur further charges. If a redesign is required, this will also incur further charges.

Any products mentioned from external suppliers or sole traders suggested to implement the Service are utilised at the customers own discretion and risk and are therefore excluded from the scope of these Terms and Conditions. Any products from external suppliers or sole traders are recommended for the customers own convenience only. IKEA has no control over external suppliers or sole traders and accept no legal responsibility for any products purchased from external suppliers or sole traders. Any reference to any external supplier or sole trader does not mean that IKEA endorses that third party’s website, products or services. The customer’s use of that external suppliers or sole traders website, product or service shall be governed by the terms and conditions of that external supplier or sole trader and is at the customer’s own risk.

Designers cannot create custom or modified solutions for customers and are limited to suggesting IKEA furniture and products designed for their intended use only.

IKEA reserves the right to withdraw the Service, the Reimbursement, the Refund Card and/or amend these conditions at any time without notice.

The Refund Card cannot be used with other ongoing discounts & promotions, including IKEA staff discount. This also excludes any online discounts, promotions and special agreements.

The Refund Card is not applicable for IKEA Gift card purchase.

The Refund Card cannot be exchanged for cash or any other tender.The Refund Card cannot be replaced if lost/stolen/damaged and only the original Refund Card will be accepted for redemption.

Each Refund Card must contain the stamped date when issued to the customer.

If a full or partial refund/exchange is made against a transaction in which the Refund Card has been issued or redeemed, IKEA reserves the right to accept returns as per the Returns and Exchanges Policy.

IKEA shall not be held responsible for any misuse of the Refund Card, and you agree to indemnify any claims whatsoever with regards to the use of the Refund Card.

We reserve the right to revoke the Refund Card if we suspect fraud, unlawful activity or improper use. You agree that you will not use a revoked Refund Card.

If a full or partial refund/exchange is made against a transaction in which a Refund Card has been issued or redeemed, then IKEA reserves the right to reduce the value of Refund Card in same proportion as per terms and conditions of promotions.

In order to participate in this Reimbursement, customers will be required to provide their personal contact details. IKEA will be the data controller for such personal data and will use it for the purposes of administering this Reimbursement and to contact participants.IKEA processes the personal data based on a legitimate interest to administrate the Reimbursement and to be able to contact the participants.

By entering this Reimbursement and providing your personal data to us, each participant confirms that they have understood that their personal data will be processed for the purposes described above.

The Reimbursement and Refund Card has no implied warranties attached to it.

The Refund Card and Reimbursement is issued by IKEA, who reserves the right to change the terms & conditions of the Reimbursement and Refund Card at any time or to contract with a third party to administer this program. Any amendment to the terms and conditions shall be deemed to be in force with immediate effect.

IKEA will not be liable for any loss arising from the postponement, cancellation, delay or changes to the Reimbursement and Refund Card beyond its control or for any act or default of any third-party supplier.

IKEA’s terms and conditions also apply to this Reimbursement and Refund Card

By entering into this Reimbursement, all participants will be deemed to have accepted and agreed to be bound by these terms and conditions and all other terms and conditions referred to herein.