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Guarantees & warranties

We are confident in the quality of our products and many items are covered by guarantees and warranties. Below you will find a list of all our guarantees and warranties.


Good to know: Our guarantees and warranties start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.

Bedroom

Mattresses

What is covered under this guarantee?

This guarantee covers defects in material and workmanship in the following components of the mattresses and/or bed bases described above from the date of purchase from IKEA. The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only.

  • Wooden frame and springs in wooden base spring mattresses.
  • Springs in spring mattresses.
  • Foam core in foam mattresses.
  • Latex core in latex mattresses.
  • Wooden frame, slats and springs in bed bases.

Products not covered under this guarantee

This guarantee does not apply to: all mattress pads. Mattresses JÖMNA.

 

What is not covered under this guarantee?

  • This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products.
  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • This guarantee does not apply if the product has been placed outdoors or in a humid environment.
  • This guarantee does not cover consequential or incidental damages.

PAX/KOMPLEMENT

What is covered under this guarantee?

This guarantee applies to domestic use only for clothes and shoe storage and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organisers:

  • Frames
  • Hinged doors and hinges
  • Dividers for frames, shelf inserts and sectioned shelves.
  • Sliding doors and sliding door mechanism
  • KOMPLEMENT interior organisers

 Products not covered under this guarantee

KOMPLEMENT insert for pull-out tray, KOMPLEMENT jewellery insert for pull-out tray, KOMPLEMENT divider for pull-out tray and KOMPLEMENT tray 3-pack.

 

What is not covered under this guarantee?

  • This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
  • This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.
  • This guarantee does not apply if products has been placed outdoors or in a humid environment e.g. bathroom.
  • This guarantee does not cover consequential or incidental damages.

Bathroom

 

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:

  • GODMORGON furniture
  • GODMORGON legs
  • HAVBÄCK Furniture
  • TÄNNFORSEN Furniture
  • ÄNGSJÖN Furniture
  • FAXÄLVEN Furniture
  • HAGAÅN Furniture
  • ALMAÅN leg
  • LETTAN Mirror cabinets
  • ÅLSKEN Countertop

 

What is not covered under this guarantee?

  • This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
  • This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.
  • This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment.
  • This guarantee does not cover consequential or incidental damages.

Bathroom wash-basins and mixer taps

What is covered under this guarantee?

This guarantee is valid for all bathroom wash-basins including water trap and mixer taps at IKEA. The guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom wash-basins and mixer taps. Our products are tested well beyond all relevant international standards and we use only top brand components to secure our 10 year guarantee promise.

 

What is not covered under this guarantee?

  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. It also does not apply to the filter/aerator of the mixer tap which should be cleaned regularly or replaced when worn out. Follow our assembly instructions and care instructions carefully.
  • This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
  • This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. It also does not cover accidental damage.

Living room

 

In the following products:

EKENÄS armchair and footstool, EKERÖ armchair, EKTORP seating series, GRÖNADAL rocking chair, KARLSTAD seating series, KIVIK seating series, KLIPPAN 2-seat sofas, KNISLINGE seating series, KNOPPARP 2-seat sofa, LANDSKRONA seating series, MELLBY armchair, NOCKEBY seating series, NOLBYN armchair, NOLMYRA armchair, NORSBORG seating series, POÄNG armchairs and footstool, SKOGABY seating series, STOCKHOLM seating series, STOCKSUND seating series, STRANDMON armchair, SÖDERHAMN seating series, TIDAFORS seating series, TIMSFORS seating series, VALLENTUNA seating series, YSTAD seating series.

Products and parts not covered under this guarantee

This guarantee does not apply to:

  • Fabric covers
  • Leather covers

 

This guarantee does not apply to:

TULLSTA armchair, JENNYLUND armchair, MUREN armchair, TIDAFORS sofa-bed, KARLSTAD sofa-bed, POÄNG cushions, POÄNG childrens armchair, VALLENTUNA seat module with bed.

What is not covered under this guarantee?

  • This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • This guarantee does not apply if the product has been placed outdoors or in a humid environment.
  • This guarantee does not cover consequential or incidental damage.

Sofas and armchairs guarantee

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in

  • Frames
  • Seat and back cushions

 

BESTÅ guarantee 

How long is the guarantee valid?

The guarantee for the BESTÅ storage system remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

How is the product quality secured?

All products and parts in the BESTÅ series are developed and tested according to legal and IKEA product requirements. Additionally, the products are re-tested frequently to meet these standards and to secure the right quality.

What is covered under this guarantee?

All parts in the BESTÅ family are covered by the guarantee (frames, doors and drawer fronts, shelves, top panels, legs, suspension rail, drawers frames and slides, hinges including soft-closing/push-open devices, bottle rack). The guarantee covers defects in materials and workmanship.

What is not covered in this guarantee?

This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products. This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents. This guarantee does not apply if products have been placed outdoors or in a humid environment, e.g. a bathroom.

Are there any products that are not covered under this guarantee?

BESTÅ boxes grey felt, BESTÅ BURS family.

Which types of modifications to the products are allowed without voiding the guarantee?

Modifications, such as drilling holes to install integrated lighting, will not affect the product guarantee – provided the customer follows the assembly instructions for the lighting. Drilling holes for wall sockets are allowed – provided it is executed in a reasonable and practical manner.

What will IKEA do to correct any problem?

IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If it is considered covered, IKEA will then either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, IKEA will pay the costs of repairs, spare parts, labour and travel for repair staff that IKEA incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorised by IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement.

Care instructions

Assemble according to the assembly instructions and secure the correct wallattachment with the correct components. Keep in mind that different wallmaterials require different types of wall fittings. If you are uncertain, contactyour local hardware specialist. Check regularly that all assembly fastenings are properly tightened andretighten when necessary. Tempered glass shall be handled with care! A damaged edge or scratched surface can cause the glass to suddenly crack or break. Avoid bumps from theside – this is where the glass is most vulnerable. Tempered glass is 4-5 times stronger and more resistant to breaking thanregular glass. If it breaks, it shatters into many granular pieces to reduce therisk of injury. Follow the recommendations regarding maximum load on each part of thefurniture. Wipe clean with a damp cloth. Wipe dry with a clean cloth.

How country, provincial and state law applies

This guarantee gives you specific legal rights, and is an addition to yourstatutory legal rights.

How to reach us if you need assistance

Contact your local IKEA store at 800 45321. 

Save the receipt

It is your proof of purchase and is required for the guarantee to apply.

Kitchen

METOD kitchen system guarantee

What is covered under this guarantee?

This guarantee covers all the following parts of the METOD kitchen system:

  • Cabinet frames (except for TUTEMO and HÖRDA)
  • Fronts
  • UTRUSTA hinges
  • MAXIMERA fully-extending drawers
  • UTRUSTA shelves of tempered glass and melamine
  • Legs and plinth
  • Cover panels
  • Deco strips/mouldings
  • Worktops (except for LILLTRÄSK)
  • Sinks (except FYNDIG sinks)
  • UTRUSTA dish drainers for wall cabinet
  • VÅGLIG connecting rail
  • UTRUSTA supporting frame for waste

 

Products not covered under 25, 10 or 5 years guarantee

Knobs, handles, KNOXHULT kitchen, FYNDIG kitchen, FYNDIG sink and LILLTRÄSK worktop.

What is not covered under this guarantee?

  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • Follow our assembly instructions, installation instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
  • This guarantee does not cover incidental or consequential damage.

Kitchen mixer taps

What is covered under this guarantee?

The 10-year guarantee is valid for all kitchen mixer taps at IKEA. This guarantee applies to domestic use only and covers defects in material and workmanship in all kitchen mixer taps. Our kitchen mixer taps are tested well beyond all relevant international standards and we use only top brand components to secure our 10 year guarantee promise.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. It also does not apply to the filter/aerator which should be cleaned regularly or replaced when worn out.

Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. It also does not cover accidental damage.

Kitchen knives

How long is the guarantee valid?

The guarantee for IKEA kitchen knives remains in force for fifteen (15) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?
This guarantee covers function, materials and workmanship in the majority of all IKEA kitchen knives. This means that, for normal domestic use and provided that our care instructions are followed, the knives will retain their functionality, even after 15 years. Normal use is defined as using (for cutting food), cleaning the knife by hand once a day and regular sharpening.The guarantee covers:

  • Sharpness of the knife. The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of a steel that is hardened so that it is possible to sharpen the knife to original sharpness anytime during the guarantee period.
  • Durable handle, including wooden handle. The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use.
  • No corrosion arising on the knife blade.

 

Products not covered under this guarantee:
Knives with the product name FÖRDUBBLA, HACKIG, UPPFYLLD, SKALAD and SMÅBIT, as well as knives from cutlery, steak knives and knife sharpeners, are not covered under this guarantee.

What will IKEA do to correct any problem?
IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA will then, at its sole discretion, replace it with the same or a comparable product.If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.

What is not covered under this guarantee?
This guarantee does not cover non-domestic use. This guarantee does not cover changes in the appearance of the knife unless they have a significant effect on function. This guarantee does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products. This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This guarantee does not apply if the product has been placed outdoors or in a humid environment. This guarantee does not cover consequential or incidental damages.


IKEA cookware

The guarantee covers:

  • Stability of the base. In other words, the base of the cookware remains flat to conduct heat efficiently.
  • The construction of the product, no breakages or cracks will happen in the metal parts, handles, etc.
  •  For pots, pans and woks in stainless steel or stainless steel with metallised coating: washing in a domestic dishwasher. This does not have an adverse effect on the function of stainless-steel cookware. Please refer to the care instructions provided with the product for more details.
  • For pots, pans and woks in stainless steel with copper surface, cast iron, enamelled cast iron, enamelled steel, carbon steel or cookware with wooden parts: the guarantee is valid only if you wash your cookware by hand. Please refer to the care instructions provided with the product for more details. 

 

Products not covered under this guarantee:

Pots, pans or woks with a non-stick coating are not part of the guarantee.

 

What will IKEA do to correct the problem?

IKEA will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA will then, at its sole discretion, replace it with the same or a comparable product.If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. It is IKEA that determines, at its sole discretion, what constitutes an appropriate replacement.

 

What is not covered under this guarantee?

This guarantee does not cover non-domestic use. This guarantee does not cover changes in the appearance of the cookware unless they have a significant effect on function. This guarantee does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products. This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This guarantee does not apply if the product has been placed outdoors or in a humid environment. This guarantee does not cover consequential or incidental damages.For customers in the US only: some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you.

 

How long is the guarantee valid?

The guarantee for IKEA pots, pans and woks without a non-stick coating remains in force for fifteen (15) years from the date of purchase. The original purchase receipt is required as proof of purchase.

 

What is covered under this guarantee?

This guarantee covers function, materials and workmanship in all IKEA pots, pans and woks without a non-stick coating. This means that, in normal domestic use and provided that our care instructions are followed, they will retain their functionality over time, even after 15 years. Normal use is defined as using an item for cooking and washing it once a day. 

 

How long is the guarantee valid?

This guarantee is valid for five (5) years from the original date of purchase of the IKEA appliance from IKEA. LAGAN and TILLREDA appliances have a two (2) year guarantee, valid from the original date of purchase. The original sales receipt is required as proof of purchase. If service work is carried out under guarantee, this will not extend the guarantee period for the appliance, or for the new parts.

What is covered under this guarantee?

The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only. The exceptions are specified under the headline “What is not covered under this guarantee?"

Which appliances are covered under this guarantee?

The free five-year (5) guarantee is valid for all domestic IKEA kitchen appliances and covers defects in materials and workmanship. Which appliances are not covered under this guarantee? For appliances named LAGAN and TILLREDA, a guarantee is valid for two years from the date of purchase.

What will IKEA do to correct the problem?

The designated service company will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, the designated service company through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. Within the guarantee period, the costs to remedy the fault e.g. repairs, parts, labor and travel will be covered, provided that the appliance is accessible for repair without special expenditure. Replaced parts become the property of IKEA. The operation is covered if the product is easily accessible for repair. If the product is installed in a not standard built-in solution the customer has to make the product accessible before the service visit. Who will execute the service? The designated service company will provide the service through its own service operations or authorized service partner network.

What is not covered under this guarantee?

  • Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions. 
  • Consumable parts including batteries and lamps. 
  • Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible color differences.
  • Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers.
  • Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings. Unless such damages can be proved to be due to production faults.
  • Cases where no fault could be found during a technician’s visit.
  • Repairs not carried out by our appointed service providers and/or an authorized service contractual partner or where non-original parts have been used.
  • Repairs caused by installation which is faulty or not according to specification.
  • The use of the appliance in a non-domestic environment i.e. professional use.
  • Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product to the customer’s delivery address, then eventual damages to the product that occurs during this delivery will be covered by IKEA, (but not under this guarantee).

How country law applies

This guarantee gives you specific legalrights, and is in addition to your statutory legal rights.

How to reach us for before buying if you need advice:

If you have any questions about our appliances, please contact IKEA Customer Service at 800 45321

How to reach us if you need service support after buying

Please bring the number given in the documentation that comes with the product. To make sure that we can give you the best assistance, please read the Instructions for Use carefully before contacting us. Please also have the IKEA article number for your appliance at hand before calling us. You’ll find this 8 digit number on your receipt as well as on the rating plate of the appliance.

Workspace and office furniture

BEKANT and GALANT desk series and storage system guarantee

What is covered under this guarantee?

The guarantee covers defects in materials, workmanship and function on all main parts in BEKANT desk series and GALANT storage system, from the date of purchase at IKEA.

What products are not covered under this guarantee?

The following product in the BEKANT desk series and GALANT storage system is not covered under the guarantee:

  • BEKANT desk top shelf
  • BEKANT screens

 

 

What is not covered under this guarantee?

  • This guarantee does not apply to products in the BEKANT desk series and GALANT storage system that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • This guarantee does not apply if the products have been placed outdoors, in prolonged direct sunlight or in a humid environment e.g. bathroom.
  • This guarantee does not cover consequential or incidental damages.

VOLMAR, MARKUS and LÅNGFJÄLL work chairs guarantee

What is covered under this guarantee?

The guarantee covers defects in material and workmanship on the following parts of the work chair:

  • The structural frame
  • Moving parts

 

Moving parts are components with moving functions or adjustable functions. The guarantee covers the intended function for the components of the castors, gas cylinder, mechanism, armrest and back rest adjustment mechanism.

 

What is not covered under this guarantee?

  • This guarantee does not apply to the product if it has been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • This guarantee does not apply if the work chair has been placed outdoors or in a humid environment e.g. bathroom.
  • This guarantee does not cover consequential or incidental damages.