IKEA Claims
Sometimes, things don't go as planned. Want to return or replace an IKEA product under its guarantee? You’ve experienced an issue with one of our services?
Whether you have problems with our products, quality or services, this page can help you understand how to make a claim at IKEA.
How to make a claim at IKEA
We have made our IKEA claims process quick, easy and accessible. We want to hear from you if you experience any quality or other product or service issues.
Whether you bought your IKEA product or service online or in a store, you can always either call us, chat online with us or come to the store to submit a claim. Please have your receipt at hand to make the process smoother. If you are missing something from a delivery you have received, have your order confirmation and/or delivery note at hand.
Damaged products
If your order arrived damaged, please contact our customer support team so we can make it right. We’ll confirm the details and help organise a suitable solution.
Household appliances
For any appliances claims, please contact our customer support team. Having your receipt ready will make the process smoother and help us resolve your request as quickly as possible.
General feedback
Want to tell us about issues at the checkout, a co-worker or about any other situation you’ve experienced with IKEA? Tell us, so we can resolve it right away.
