Online orders may take a little longer right now

Over our very first few days, we’ve received far more online orders than expected — and we’re genuinely grateful for your enthusiasm and for making us feel so welcome in New Zealand.

Because of this incredible demand, some Click and collect and Delivery orders are taking a little longer than planned. A small number of customers may also have received an “order ready” message before their order was fully prepared. Our teams are working around the clock to get things back to normal as quickly as possible, and while we do that, we kindly ask for your patience.

To help us catch up safely, Click and collect will be temporarily unavailable. If you need items urgently, we recommend visiting IKEA Sylvia Park directly and download the IKEA app to make your trip quicker and easier.

We expect to share an update within 4 days as we work through these challenges.

Thank you for bearing with us during these very busy opening days. Your support means the world to us, and we’re committed to getting your order to you as quickly as we can.