Do you offer a GST refund?
IKEA New Zealand does not offer duty-free in store or online.
Duty-free shopping or a goods and sales tax (GST) refund to customers is not available at IKEA New Zealand in-store or online. Contact New Zealand Customs Service for further information on leaving New Zealand.
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Refunds are processed straight away, but may take 3 - 5 business days to appear.
Read moreYour satisfaction with your IKEA purchase is important to us. Unopened IKEA products can be returned within 365 days. Once your product has been opened, you have 60 days to try certain products at home. Conditions and exclusions apply. Depending on the assessed condition of the product, IKEA will provide either a full refund back to the original payment method or to an IKEA Returns Card. Proof of purchase is required to make a return.
Read moreYou can do everything yourself, but you don’t have to. We offer a range of services to make life a little easier for you.
Read moreStart by using the “Buyback Estimator Tool” to check how much in-store credit you'll get for your used IKEA products. Bring your products to your nearest IKEA store within 30 days of receiving your estimate. At the store, the condition of your products will be examined, and a final price will be given. You will receive an IKEA refund card to spend online or in-store.
Read moreIKEA Refund cards can be used online or in-store, and can be used to pay for products or services instore, on our website or the IKEA app.
Read moreIKEA New Zealand does not currently offer a mattress or mattress pad removal service.
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