What is Parcel Delivery?
Ideal for smaller orders of decoration and accessories like picture frames, hangers and textiles. Parcel deliveries are an estimated date.
Parcel deliveries
Booking a parcel delivery is ideal for smaller items such as textiles, picture frames and kitchen accessories. You can order up to 8kg of products on parcel deliveries.
The date on your order is an estimated date of arrival as the goods are shipped from a central delivery warehouse in Auckland. Your delivery may not arrive exactly on the date of delivery so please allow from 3 - 10 business days from the parcel delivery date stated on your order for it to arrive.
If your delivery has yet to be dispatched, you can check the progress of your order using our Track and Manage tool. Once dispatched, you can track your parcel delivery order with New Zealand Post using your tracking number. Parcel deliveries can also arrive in separate packages across a few days if you have a large order, so please check the tracking before determining that you are missing items.
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To use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
Read moreIf you delivery was unsuccessful, don't worry. We'll make sure your order can be delivered as soon as we can!
Read moreOnce your parcel order leaves our warehouse, you can use your order number to track it on our website.
Read moreParcel Delivery is ideal for smaller orders, such as decoration items, textiles, picture frames, and other home décor accessories, for those who are comfortable with an estimated delivery window rather than a guaranteed day/time slot.
Read moreIf your order has reached a certain order status, it may not allow you to make changes such as rescheduling, adding or removing items or changing order details.
Read moreWhether you need to be home depends on the type of delivery you are waiting for.
Read more