My product broke when I was transporting/assembling it, can I get it replaced?
When you scan your IKEA Family membership at the checkout you’ll receive free just-in-case protection.* Then, if something breaks during transport or while you assemble your IKEA furniture, we’ll exchange it for free.
Yes, you can!
If you are an IKEA Family member and a product is damaged during your travel from store to home or during the time of assembly, we will exchange the product or piece for free once within the first 14 days of purchase. For this, you'll need to have your IKEA Family membership scanned at purchase. Please come into store with the damaged product or piece to have it replaced. Alternatively, you can contact us to organise the exchange.
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If your product breaks while transporting it to your home or during assembly, you may be able to claim the one-time “Just-in-case protection” to get the product replaced for free, provided you used your IKEA Family card while purchasing the product. If the card wasn’t used, the protection unfortunately doesn’t apply, but you can still explore paid repair or replacement options.
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