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Call (+64) 9 802 4864, our team is available Monday to Friday 9 am – 7 pm, Saturday to Sunday 9 am – 5 pm NZST/NZDT.

Exceptional hours

04/04/2026 9 am – 5 pm Easter Saturday
06/04/2026 9 am – 7 pm Easter Monday
25/04/2026 1 pm – 5 pm Anzac day
27/04/2026 9 am – 7 pm Anzac day holiday

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03/04/2026 Good Friday
05/04/2026 Easter Sunday

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BILLIE is available 24 hours a day to help you with any questions you may have.