Can I return items at a Planning and Ordering point?

If you want to change the delivery time or cancel your order, you can do so by logging into your profile, or from the ‘Track and manage my order’ page.

Yes, you can return item(s) by parcel by going to 'Returns and Exchanges' on https://www.ikea.com/no/en/customer-service/returns-claims/return-policy/

We accept returns of items in the store's exchange and return department.

There is often a lot to remember when you are out shopping, and we understand that it is easy to forget one thing or another. All lost items that are found are registered. If you have forgotten an item, you can contact customer service, and we will help you further.

To use this service, add your desired items to your cart, and select the 'Click & Collect' option at checkout. Choose your preferred collection point and time slot. You'll receive a confirmation email/SMS with collection details, and once your order is ready, you'll be notified to pick it up. Ensure you have your order confirmation with you. For any issues during collection, follow instructions provided in your notification or reach out to IKEA customer support.

You can easily return smaller products at IKEA on Karl Johan. For larger furniture and items, please visit our Slependen or Furuset stores.