Can I return items at a Planning and Ordering point?

These locations are not full-fledged IKEA stores, and therefore cannot process returns.

If you want to change the delivery time or cancel your order, you can do so by logging into your profile, or from the ‘Track and manage my order’ page.

There is often a lot to remember when you are out shopping, and we understand that it is easy to forget one thing or another. All lost items that are found are registered. If you have forgotten an item, you can contact customer service, and we will help you further.

If you are unable to come to the store to return the item, it is possible to return smaller items by parcel post.

Yes, you can return item(s) by parcel by going to 'Returns and Exchanges' on https://www.ikea.com/no/en/customer-service/returns-claims/return-policy/

We accept returns of items in the store's exchange and return department.