Why haven't I received my points after purchasing with my IKEA Family profile?
Depending on the type of purchase, it may take some time before you receive your points. You can read more here.
Purchase/Interaction When will the points arrive?
Shopped and brought goods from a store Within 48 hours of purchase
Shopped and had goods delivered home Within 48 hours from the time of delivery
Shopped and picked up goods at the store/delivery point Within 48 hours of pick-up
If you have not received the points after 48 hours, please check that you used your IKEA Family profile when purchasing. If you still have challenges, feel free to contact us and we will help you further.