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IKEA Family

Appliance warranty service

We are very sorry if you have a problem with your appliance due to damage and defects, and we therefore always try to find a solution as quickly as possible.

Before you call us, please follow the steps below:

Step 1

Look at the troubleshooting section in the instruction manual of your product. You can find the manual added to your appliance or on our website:

  • Search for the product in the search field at the top edge of the page.
  • Go to the product description.
  • Click on “Assembly instructions and documents” and download the manual.

Step 2

If the product is covered by an IKEA guarantee, you will need to have your receipt in order to benefit from this coverage.

Step 3

Make sure you have the necessary information:

(A) IKEA article number (8 digits)

(B) manufacturer number (5 digits)

(C) serial number (8 or more digits, depending on manufacturer)

You’ll find these numbers in the following locations:

  • Dishwashers: on the inner side of the front
  • Cooking hobs: on the underside
  • Extractor hoods: inside, behind the protection grid or filter
  • Fridges and freezers: on the lower left or right side when opened
  • Ovens: on the left or right side when opened
  • Washing machines: on the right side, behind the door
  • Microwave ovens: on the left or right side when opened
  • Combi microwaves with forced air: on the left or right side when opened
  • Portable induction hobs: on the back / outer side
  • Free-standing microwave ovens: on the back / outer side

Manufacturer numbers:

  • Whirlpool: 18535/ 23256
  • Electrolux: 21552
  • Bosch: 23320
  • Faber: 23199
  • Elica: 23244/ 23232
  • Midea: 23328/ 23071

Step 4

Address to warranty service. A service technician will contact you within 2 business days to arrange further actions.

Address to Whirlpool

  • Covers: Whirpool, Elica and Faber appliances
  • Manufacturer numbers: 23244/ 23232/ 23199/ 18535/ 23256
  • Phone:  +370 6 704 70 74

 

Address to Electrolux

  • Covers: Elektrolux appliances
  • Manufacturer number: 21552                       
  • Phone: +370 5 230 06 99

Address to Bosch

  • Covers: Bosch appliances (DISKAD and PROFFSIG dishwashers)
  • Manufacturer number: 23320
  • Phone: +370 700 55 595
  • Registration: www.help.lt

Address to Midea

  • Covers: Midea appliances           
  • Manufacturer numbers: 23328, 23071 (except for TILLREDA 104.969.53)
  • Email: [email protected] 

Address to IKEA

  • Covers: TILLREDA and VÄRMD appliances
  • Manufacturer numbers: 23070, 23327
  • Phone: +370 5 250 00 55
  • Email: [email protected]