IKEA Guarantees

We offer comprehensive guarantees on many of our products, all conveniently gathered here for you. Because while we stand behind the quality and durability of what we make, we also want you to feel fully supported.

Who is the provider of commercial guarantee?

The commercial guarantee is provided by the Seller - IKEA Lithuania - “UAB Felit”, a company established and operating in accordance with the laws of the Republic of Lithuania, legal entity code: 302491412, registered office address: Vikingų str. 1, LT-02182 Vilnius, e-mail address: [email protected], contact phone number: +370 5 250 00 55.

What commercial guarantee is provided and under what conditions?

The commercial guarantee is valid in the territory of Lithuania and can be provided upon purchase of goods in physical or on-line IKEA Lithuania stores. Each product shall be accompanied by information as regards the commercial guarantee provided. Special conditions of the commercial guarantee are indicated for each specific product covered by the commercial guarantee.

How long is the commercial guarantee valid?

Each commercial guarantee lasts for the number of years stated in the product details attached to each product, starting from the day of purchase.

What will IKEA do to correct the problem?

In order to use the commercial guarantee the Buyer should contact the Seller by phone or by e-mail (tel.: +370 5 250 00 55; e-mail: [email protected]) and agree on the conditions of delivery (return) of defective goods to the Seller. The Buyer can also return defective goods to the Return and Replacement Department. As regards the guarantee for household appliances, the Buyer should contact a particular guarantee service provider as authorised by IKEA. All contacts and descriptions are provided on IKEA website and also physically attached to each product.

Upon receipt of the product, IKEA will examine the product and decide, at its sole discretion, if it is covered under the commercial guarantee. If considered covered, IKEA will then either repair the defective product or replace it with the same or a comparable product. If a product is covered by a commercial guarantee, IKEA shall pay the costs of repairs, spare parts, labour and travel for repair staff, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorised by IKEA. All the replaced defective parts become the property of IKEA. If the product is no longer sold by IKEA, it will be replaced by a similar product. IKEA will provide an appropriate replacement at its sole discretion.

When does the commercial guarantee take effect?

The commercial guarantee takes effect from the date of purchase of the product in IKEA. The original purchase receipt is required as proof of purchase.

Exclusions

The commercial guarantee does not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned using wrong cleaning methods or wrong cleaning products. Natural wear and tear of the product or change in its properties is not considered a defect in quality, therefore it is not covered by the commercial guarantee, as well as any accidental breakage, scratches, etc. The commercial guarantee does not apply for products stored outdoors or in a humid environment or used for non-domestic purposes (unless permitted by the product specification). Also, the commercial guarantee does not apply to such product as plants, light bulbs, batteries, fabrics, custom-made worktops, and products from the Discounted Goods Department. The commercial guarantee does not cover consequential or incidental damages. For more information on the special guarantee conditions, please refer to the guarantee description attached to each product.

Care instructions

To be able to use the commercial guarantee the Buyer must to follow the specific care instructions for every product.

General legal rights

The commercial guarantee entitles the Buyer to ask the Seller to repair the defects of the product free of charge or to replace the defective product with another product during the guarantee period. These additional rights do not in any way limit the Buyer’s rights guaranteed by law, including the Buyer’s rights in the event of purchase of a defective product or service.

Who to approach for service under the commercial guarantee?

Please contact your local IKEA store or reach us via internet. Save your purchase receipt as proof of purchase. Proof of purchase is required for the guarantees to be valid. As regards household appliances, please contact the indicated guarantee service provider.

For more information please visit IKEA store information centre.

Bathroom

10-year guarantee applies to domestic use only and covers defects in materials and workmanship in the following furniture:

ANGSJON furniture,

TÄNNFORSEN furniture,

FAXÄLVEN furniture,

HAGAAN furniture,

LETTAN furniture,

ENHET furniture,

ALMAAN and ENHET legs.

What is not covered under this guarantee?

This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products. This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents. This guarantee does not apply if the products have been used for public purposes, outdoors or in a corrosive environment. This guarantee does not cover consequential or incidental damages.

Bedroom

10-year guarantee covers defects in materials and workmanship in the following components of the mattresses with polyurethane foam core in foam mattresses.

2-year guarantee for wooden frame, slats, and springs in bed bases.

The guarantee is valid from the date of purchase of the product at IKEA. The original purchase receipt is required as proof of purchase. This guarantee applies on condition that the product is used for domestic purposes only.

What is not covered under this guarantee?

This guarantee does not apply to any mattress pads, sofa-bed mattresses, and children’s mattresses.
10-year guarantee covers defects in materials and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organisers used for domestic purposes only:

frames,

hinged doors and hinges,

dividers for frames,

sliding doors and sliding door mechanisms,

KOMPLEMENT interior organisers.

What is not covered under this guarantee?

KOMPLEMENT inserts for jewellery, KOMPLEMENT insert with 4 compartments, KOMPLEMENT inserts with compartments, KOMPLEMENT dividers for pull-out trays, KOMPLEMENT boxes, KOMPLEMENT drawer mats.

This guarantee applies to products used for domestic purposes only.
10-year guarantee applies to domestic use and covers defects in material and workmanship in the following components of the SKYTTA sliding doors:

door frames,

door panels,

rails,

cover panel,

ceiling height reducer,

stop bar,

fittings.

What is not covered under this guarantee

The floor rail tapes in place to the floor. The guarantee does not cover any marks or damages left on the surface when taken off.

This guarantee applies to products used for domestic purposes only.

Kitchen

25-year guarantee applies to kitchen furniture used for domestic purposes only. It covers the following parts of the METOD kitchen system:

cabinet frames (except for VADHOLMA and TORNVIKEN),

fronts,

hinges,

fully-extending drawers,

shelves,

plinths,

legs,

cover panels,

deco strips/mouldings,

sinks (except FYNDIG sinks),

UTRUSTA dish drainers for wall cabinets.

5 year guarantee for UTRUSTA electrical push openers.

2 year guarantee for BEHJÄLPLIG dishwasher hinges.

What is not covered under this guarantee?

The guarantee does not cover UTRUSTA wire baskets, VADHOLMA and TORNVIKEN cabinet frames, ENHET kitchen system.
5-year guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase of the product at IKEA. This guarantee applies to products used for domestic purposes only. The exceptions are specified under the headline “What is not covered under this guarantee?” These conditions are additional to the requirements provided in the national law. Replaced parts become the property of IKEA.

Which appliances are covered under this guarantee?

The 5-year guarantee is valid for all IKEA appliances, except for LAGAN and TILLREDA appliances, which have a 2-year guarantee.

How long is this guarantee valid?

The guarantee is valid five (5) years from the date of purchase of the product at IKEA. LAGAN and TILLREDA appliances have a 2-year guarantee from the date of purchase. If service work is carried out under the guarantee, this will not extend the guarantee period for the appliance or the new parts.

Who will execute the service?

The IKEA service provider will provide the service through its own service operations or authorised service partner network.

What is not covered under this guarantee?

normal wear and tear,

deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions,

consumable parts, including batteries and lamps,

non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible changes in colour,

accidental damage caused by foreign objects or substances and cleaningor unblocking of filters, drainage systems or soap drawers,

cases where the damage is caused by reasons beyond the control of the manufacturer (changes in supply voltage, fluctuations in its frequency, exposure to natural phenomena and natural disasters, animals, insects, etc., use of poor quality water, use of wrong chemical or other substances),

damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings, unless such damage can be proved to be caused by production faults,

cases where no fault could be found during a technician’s visit,

repairs not carried out by our appointed service providers and/or an authorised service contractual partner or where non-original parts have been used,

damage caused by improper installation, installation of household appliances not performed in accordance with the specifications, etc.,

appliance installed in a non-domestic environment, e.g. used for professional purposes,

transportation damage. If the Buyer transports the product to their home or other address him/herself, IKEA is not liable for any damage that may occur during transport. In the case of IKEA delivery of the product to the Buyer’s address, eventual damage to the product that occurs during this delivery will be covered by IKEA (but not under this guarantee). For claims under this last particular condition, the Buyer should contact IKEA Customer Service,

cost for carrying out the initial installation of the IKEA appliance. These restrictions do not apply to work carried out by a qualified specialist using our original parts in order to adapt the appliance to the technical safety specifications of another EU country.

Note! In case of breaking down, only TILLREDA appliances are accepted and repaired at the IKEA selling points. For all other cases, please contact the warranty service providers directly.

Find out more
10-year guarantee is valid for all kitchen mixer taps at IKEA and covers defects in their materials and workmanship. The guarantee applies to products used for domestic purposes only.

What is not covered under this guarantee?

The guarantee does not apply for the products that have been used in a corrosive environment.

Note! Aerators for taps are not sold in-store – you can order them on the online shop of our partner, ASCI Elektro Service Vertriebs GmbH.

Spare parts

Living room

The sofas, sofa-beds, armchairs and footstools have a 10-year guarantee.

The STOCKHOLM sofas has an extended guarantee for 25 years.

Products and parts not covered under this guarantee

This guarantee does not apply to:

fabric covers,

leather covers,

coated fabric covers,

POÄNG cushions,

seating furniture made of rattan, bamboo, or other natural fibers,

some recliners,

pouffes.

What is not covered under this guarantee?

This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products. This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This guarantee does not apply if the product has been placed outdoors or in ahumid environment.
The STOCKHOLM sofas has an extended guarantee for 25 years.

What is not covered under this guarantee?

This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products. This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This guarantee does not apply if the product has been placed outdoors or in ahumid environment.
BESTÅ storage system has a 10-year guarantee against defects in materials and workmanship. This guarantee applies to domestic use only.
What is covered under this guarantee:

frames,

doors and drawer fronts,

shelves,

top panels,

legs,

suspension rails,

drawer frames and slides,

hinges including soft-closing/push-open devices,

bottle racks.

The guarantee does not apply to:

grey felt BESTÅ boxes,

BESTÅ BURS series,

products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products,

products that have been placed outdoors or in a humid environment e.g. a bathroom,

normal wear and tear, cuts, scratches, consequential or incidental damages.

Workspace and office furniture

10-year guarantee for office chairs ALEFJÄLL, FLINTAN, GRÖNFJÄLL, HATTEFJÄLL, JÄRVFJÄLLET, LIDKULLEN, MARKUS, SMÖRKULL and TROLLBERGET and conference chairs FJÄLLBERGET, LÄKTARE, LÅNGFJÄLL and MULLFJÄLLET.

This guarantee covers defects in material and workmanship in the following parts of the chair:

the structural frame,

moving parts.

Moving parts are components with moving functions or adjustable functions. The guarantee covers the intended function for the components of the castors, gas cylinder, mechanism, armrest and backrest adjustment mechanism.

What is not covered under this guarantee?

This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This guarantee does not apply if the product has been placed outdoors or in a humid environment. E.g. bathroom.

This guarantee does not cover consequential or incidental damage.

How long is this guarantee valid?

The guarantee for chairs covered here remains in force for (10 years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
10-year guarantee for MITTZON, TROTTEN, RODULF, BEKANT, GALANT and IDÄSEN desks.

It covers defects in materials, workmanship, and function of all the mentioned products when combined in the correct way and assembled according to assembly instructions.

What is not covered under this guarantee?

This guarantee does not apply to products mentioned in this guarantee document, that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This guarantee does not apply if the products have been placed outdoors, in prolonged direct sunlight or a humid environment e.g. kitchen and bathroom.

This guarantee does not cover consequential or incidental damages.

This guarantee does not cover BEKANT desk top shelf and screen.

How long is the guarantee valid?

The guarantee for desks covered here remains for 10 years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
10-year guarantee for storage units GALANT, BEKANT, TROTTEN, HÄLLAN and IDÅSEN .

It covers defects in materials, workmanship, and function of all the mentioned products when combined in the correct way and assembled according to assembly instructions.

What is not covered under this guarantee?

This guarantee does not apply to products mentioned in this guarantee document, that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This guarantee does not apply if the products have been placed outdoors, in prolonged direct sunlight or a humid environment e.g. kitchen and bathroom.

This guarantee does not cover consequential or incidental damages.

How long is the guarantee valid?

The guarantee for storage units covered here remains for 10 years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
10-year guarantee for MITTZON room dividers and acoustic screens.

It covers defects in materials, workmanship, and function of all the mentioned products when combined in the correct way and assembled according to assembly instructions.

What is not covered under this guarantee?

This guarantee does not apply to products mentioned in this guarantee document, that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This guarantee does not apply if the products have been placed outdoors, in prolonged direct sunlight or a humid environment e.g. kitchen and bathroom.

This guarantee does not cover consequential or incidental damages.

How long is the guarantee valid?

The guarantee for room dividers and acoustic screens covered here remains for 10 years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

Secondary storage

10-year guarantee covers defects in materials and workmanship on all parts in the BROR storage system.

What is not covered under this guarantee?

The guarantee does not cover:

BROR trolley,

BROR work bench.

This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products. This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.

How long is this guarantee valid?

The guarantee for BROR storage system is valid for ten (10) years from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.