IKEA Work Areas and Jobs
IKEA Stores
At IKEA stores, customers try products, eat delicious Swedish food and experience IKEA with all five senses. Our stores deliver the inspiration to improve life at home, receive advice on home furnishings on offer and help customers to make satisfying purchases.
Customer Support Centre
The Customer Suport Centre answers a variety of questions from customers via phone or chat. This work area supports remote sales and delivers a variety of services, such as interior design and kitchen planning for private and business customers. Customer Support Centre co-workers have the option to work from home.
IKEA Distribution Centre Yatomi
IKEA's distribution center in Japan receives IKEA products from suppliers around the world and ships them to warehouses in IKEA stores around the country. This work area is committed to maintaining product quality and efficient transportation, not only to stabilize store inventories and provide a better shopping experience for our customers, but also to reduce the impact on the environment.
Service Office
The Service office serves as a head office and provides each store and centre with the support it needs to run a successful retail business in Japan to deliver better everyday lives to customers and co-workers. Using their expertise and speciality, each function collaborates across work areas.
Work areas at IKEA stores
Sales
Sales helps customers choose products to make their lives at home better. Are you a social person? Do you want to learn more about home furnishing while having fun connecting with customers? Then you will fit right in.
Customer Relations
Customer relations finds the best possible ways to support customers and then exchanges products, arranges deliveries and provides spare parts. Are you an open communicator? Then this is the job for you.
IKEA food
IKEA food provides healthy and sustainable food and snacks to customers and co-workers. Not a gifted chef? Don't worry ― you can still find many roles to play. Do you love food as much as you value teamwork? Then this job is perfect for you.
Logistics
Logistics suppport customers by restocking shelves in stores and warehouses, taking orders, and delivering products. Are you active and like working in a team? Then this job is perfect for you.
Communications & Interior Design
Interior designers, visual merchandisers, and graphic specialists come together to capture the most enticing features of each product and present them on the sales floor so that customers can get ideas for improving their lives at home. This is the job for you if you want to share your creativity with others.
Work areas at the Customer Support Centre
Remote Resolutions
Remote resolutions provides fast answers to customer's many questions and concerns by phone or chat. They share the best solutions possible that lead to a great IKEA experience and boost customer satisfaction.
Remote Sales
Remote sales supports product sales by phone or chat and delivers a variety of services, such as interior design and kitchen planning for private and business customers. They showcase affordable products, services and solutions that help customers build a better home to live in or a more work-friendly office.
Remote Experience Design
Remote experience design takes on and drives transformations in various areas to make the remote experience better for our customers, such as improving the knowledge of our co-workers, information analysis, the services we provide, our internal processes and digital tools.
Planning, Scheduling & Intraday
Planning, scheduling & intraday prepares work shifts that reflect the needs of our businesses and co-workers so they perform in the most effective and efficient ways possible. They also monitor customer needs and business conditions in real time to ensure optimal staffing and role changes as needed to improve service and meet targets.
Work areas at IKEA Distribution Centre Yatomi
The Warehouse
The Warehouse is the heart of the distribution centre and takes in the right IKEA products coming from overseas, stores them in the Warehouse, and then ships them to IKEA stores. Every co-worker has a forklift certification, and each team comes together to run day-to-day operations.
Operation Support
To make operations at the distribution centre as efficient as possible, they optimise gate plans for attaching containers and storage methods in the Warehouse to minimise movement in the least expensive and most eco-friendly way. They also check our products so that we can deliver safe, high-quality IKEA products to our customers.
Supply Chain Operations
From the port to the IKEA store, they find the best way to transport products in Japan. Supply chain operations makes sure our products reach our stores on time in the least expensive and most eco-friendly method of transport while maintaining product quality.
Customs
Customs is in charge of making sure our products are cleared at customs and imported. They prepare and review many types of forms and certificates which are needed to clear customs before a ship calls at a port of entry to ensure smooth customs clearance and importation of IKEA products while maintaining compliance. Their work involves other national and international projects, such as modifying IKEA's operations systems and importing materials and products for new stores in Japan.
Work areas that support IKEA stores, IKEA DC Yatomi and Customer support centres
IKEA stores and other customer touch points are not run solely by co-workers who interact with customers. Other supporting work areas are active behind the scenes so that customers and co-workers are happy.
People & Culture
This work area creates a culture where each co-worker represents IKEA's vision and values. They also provide learning opportunities and training which support our co-workers' growth.
Local Marketing
Local marketing runs marketing campaigns by planning events in IKEA stores and then promotes them on store web pages to reach out to local customers so that they feel more connected to us.
Business Navigation & Operation
They partner with every work area in the IKEA store to support store management in every respect, whether it be finance, administration or accounting. Business navigation & operation is instrumental in steering stores towards growth, optimal performance and lasting profitability in the long term.
Facility Management
To ensure sustainable, eco-friendly, more efficient and safer store management, they maintain our facilities and equipment while working closely with our outside suppliers.
Risk & Compliance
Everyone can enjoy a comfortable and safe working and shopping environment because this team puts efforts to ensure everyone is protected from risks like injury or illness , and business is done in compliance to rules and regulations.
Work areas at the Service Office
Customer Fulfilment
Customer fulfilment develops, monitors and refines solutions to optimise our supply chain. They build the basis for IKEA's omnichannel approach, including setting up processes across many channels which enable products to be delivered seamlessly to customers in response to their diverse needs.
Digital
Digital leads the implementation of a range of digital tools for IKEA customers and co-workers (such as store systems, the online store and apps). They ensure a pleasant omnichannel shopping experience by supporting customers with digital tools. They also provide post-implementation system support and maintenance.
Commercial
Six teams make up the commercial work areas: Sales, Marketing, Home furnishing & retail design, Customer experience, Food and Consumer & customer insight. Commercial contributes to developing the business by making our customers' first encounter with IKEA convenient, unique and inspirational.
People & Culture
IKEA's business revolves around people. The People & Culture team deliver a better everyday life to customers and co-workers by sharing IKEA values and upholding IKEA's distinctive corporate culture. They keep an eye out for talented people who can help IKEA achieve its business goals and also encourage each co-worker to grow.
Communication
Communication holds a variety of activities so that IKEA has a positive social and environmental impact and helps even more people to live better everyday lives. They share this information with co-workers, consumers, the media and government agencies so that IKEA can be a brand which people trust and find meaningful.
Finance
Finance uses financial reporting to help with decision-making (for transforming the business and growing revenues over time) and supports IKEA in becoming better for people and the planet. They compile accurate and timely financial reports which follow internal requirements and comply with laws and regulations.
Working at the Service Office
| Topic | Description |
|---|---|
| Contract type | Full-time Permanent Contract *Part-time permanent contracts available depending on team and positions |
| Location | Minami Funabashi (Chiba) 5th floor of IKEA Tokyo-Bay |
| Flex-time system | Core time 10:00-15:00 |
Front days
Co-workers in the service office support the store through front days, five days a year, and meet directly with customers to understand their wishes and needs. They are also excellent chances for you to spend time with co-workers in stores you don't normally interact with and gain knowledge about the business and customers.