It looks like I have to enter personal information when I sign up online. Will it be secure?
All pages on our website that allow the input of personal information or display personal information, including our new signups page, encrypt data using SSL protocols when communicating between your computer and the server. This means your data is secure.
Please check our secure site seal to confirm the server certificate validation result.
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I didn't receive my birthday coupon.
We will send you a birthday coupon by email on the day of your birthday to those who are set to receive emails from IKEA. Birthday coupons are valid for 30 days from the date of distribution. *Please change your settings to accept email from “@news.email.ikea.jp” and “@ikea.com” to receive coupons from IKEA.
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I can't log in to My Page.
You need a password to log in to My Page. If you have forgotten your password, please reset it from the login screen.
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How do I use my IKEA Family card?
The easiest way to use your IKEA Family card is to store a digital version in the IKEA app. You can then use this when making purchases both online and in any IKEA store by scanning it in the checkout.
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When do I need to set my information to receive a birthday coupon?
Please set by the day before your birthday.
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I lost my receipt. Can I use the 14-day Transport and assembly assurance?
If you lose your receipt, you will not be eligible for Transport and assembly assurance. Be sure to keep your original receipt.
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I haven’t received an email to tell me that the signup process is complete. Did I successfully become a member?
There are several possible reasons why you may not be receiving emails.
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