Can I request home delivery from the Pick-up point?
No. We do not currently offer Delivery Service from the Pick-up points.
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The pick-up date and time for ENEOS Dr.Drive (large delivery size only) has passed. When can I pick it up?
Please collect your order within the next day of the date you specified when purchasing.
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When will I receive my delivery?
You can choose an available date up to 30 days after you make your purchase at the IKEA store.
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IKEA Online Store/Where will my order ship from?
Products ship from IKEA stores. Your delivery address determines which store your order will ship from.
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Can I return a product at IKEA Pick-up point?
Yes. Only products received at IKEA Pick-up point can be brought in.
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What should I do if I can’t move my furniture out of my room?
Since the delivery company does not disassemble or assemble, furniture that cannot be taken out of the room cannot be picked up by delivery.
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Can I change my delivery date and time?
Yes, you can change your delivery date and time from "My purchases". *If your delivery has already started, it is no longer possible to change your delivery date. In addition, it cannot be brought forward.
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