Contactless Delivery (OKIHAI)/I can not find my items. What shoud I do?
Please call the delivery company on the delivery notice in the mailbox.
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Can I cancel a delivery?
Yes, you can.
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I want to buy larger product, but I’m not sure that I can get it up the stairs of my house. Is there another way to move such products?
Yes, we have lifting and lowering service available for a separate fee.
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What do I need to bring to pick up my order from the Pick-up point?
Please bring the email you received and piece of personal ID (passport, driver's licence, etc.) during the Booked Day&Time you chose.
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What is Contactless Delivery (OKIHAI)?
This service allows us to place your order and complete delivery in a non-contact manner. This service is convenient when you are not at home, or when you wish to receive your order without contact.
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How much is the delivery fee for a business purchase?
The same delivery charges as for individual customers will apply. However, for corporate customers placing large orders of over 400 kg, a separate estimate may be required depending on the delivery destination.
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Can I park large vehicles at ENEOS Dr.Drive (large delivery size only)?
Yes. Vehicles up to 1 ton can be parked here.
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