Will I be notified when a gift is purchased?
Yes, you will receive an e-mail notification when a gift has been purchased.
You will receive a notification via e-mail every time a gift from your gift registry has been purchased online or when someone marks a gift as purchased.
You can also view those that are purchased by viewing your gift registry page.
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How soon will the registry get updated with my purchase?
The registry will be immediately updated for both online and in-store purchases.
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How can I order a product and pick it up in an IKEA store?
You can purchase items online and pick them up in store at your chosen scheduled time. Proceed to check out from your Shopping cart, select "Collect from IKEA store". Choose one of the available stores where you collect your order and book the date and time.
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IKEA Online Store/Can I exchange products after order?
You cannot exchange products. If you want a product in a different size or colour, please return the product and reorder it. Note that you will be responsible for service fees incurred.
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IKEA Online Store / I don’t know the credit card number that I used to purchase a product. Can I still get a refund?
Yes. You can still get a refund. Please have your nine-digit order number when you contact Customer Support Centre.
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What is a gift registry?
Think of a gift registry as a wishlist. You can create a gift registry on our website, then add products to your list and share it with your family and friends.
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My order is not reflected in my purchase history.
Orders placed in the online store may take several days to appear in your purchase history.
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