What do I need to bring to pick up my order from the Pick-up point?
Please bring the email you received and piece of personal ID (passport, driver's licence, etc.) during the Booked Day&Time you chose.
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Can you tell me about receiving your parcel at ENEOS Dr.Drive (large delivery size only)?
If you live near an ENEOS Dr.Drive (for large-sized delivery only), you can receive your package at ENEOS Dr.Drive (for large-sized delivery only) and save a lot of money compared to regular delivery.
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I ordered Contactless delivery(OKIHAI), but I would like to change to receive it face-to-face. Is this possible?
Please check the delivery company on "Delivery date notification" email or at the purchase history on the IKEA website, In the case of "Last One Mile Cooperative," please contact the delivery company directly. And In the case of "Sagawa Express", it cannot be changed.
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Can I add the sofa and mattress take back service after ordering for delivery service?
You can only request to use the sofa and mattress take back service when you order Delivery Service at an IKEA store.
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What areas does IKEA deliver to?
Except for some remote islands, we can deliver nationwide.
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Do you offer Delivery Service?
Yes. For customers who are not driving to the store, or customers who purchase a large product that will not fit into their vehicle, we offer a Delivery Service provided by SG Moving Co., Ltd.
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Will you accept sofas or mattresses brought directly to an IKEA store?
No. We cannot accept products brought directly to IKEA stores. Please request to use the removal service when you order Delivery Service (paid) when purchasing a sofa or mattress.
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