Can you return to me furniture that you have already removed?
No, removed furniture cannot be returned to the customer. Thank you for your understanding.
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Will you remove my old furniture after you assemble my new furniture?
If you want to have your old furniture removed, please check our Buy back Service or Sofa and mattress take back service. We do not provide furniture removal in combination with the Furniture Assembly Service.
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What should I do if I can’t move my furniture out of my room?
Since the delivery company does not disassemble or assemble, furniture that cannot be taken out of the room cannot be picked up by delivery.
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Can you remove furniture other than sofas or mattresses?
Unfortunately, we can only remove sofas or mattresses.
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What should I do if I can’t input my IKEA Family membership number when applying for Buyback Service?
Please apply again with your IKEA Family membership number to make another quote.
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Buyback Service / Can I send the furniture to IKEA?
Yes. you can apply for collection by delivery from the link of “Pick-up Request form” on the screen where the estimation number was issued.
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Is there an expiration date for the assessed price of Buyback Service?
Yes. The expiration date is 30 days after the estimation number is issued.
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