Contactless Delivery (OKIHAI)/Can I choose where to leave?
No, your items will be placed in the in front of the door, mailbox, doorknob, bicycle basket, or shed, etc. as determined appropriate by the delivery company.
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Sofa and mattress pickup service / Can you remove any type of sofa or mattress?
On delivery of your new mattress or sofa, we’ll take the old one away for you. We will take the same product/same size/ same quantity. Some types are not applicable.
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Can I request home delivery from the Pick-up point?
No. We do not currently offer Delivery Service from the Pick-up points.
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There's something wrong with my product. Who should I contact?
If there's something wrong with a product you picked up, please contact IKEA Customer Support Centre.
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Can I change my pick up date at the Pick-up point?
You can change the date within one week of the scheduled pickup date on your purchase history.
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How does IKEA support me in different delivery options?
IKEA delivery service buys you time and energy to do what you want – like sing in the rain instead of drive in it. Delivery comes via parcel or truck. We’ll tell you which kind fits your order. Or save money with Click & Collect by ordering online and collecting at an IKEA store, or a pick-up point.
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How much does delivery cost?
The charges vary according to the delivery area and size of the purchased product.
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