Contactless Delivery (OKIHAI)/What happens if my items can't be placed?
If the driver cannot find a place to put, or determine that the items cannot be safely placed in front of the door, post box, door knob, bicycle basket, or shed, etc. due to bad weather, the driver may contact you or drop a delivery notice into mail box and take the items back.
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Can I return a product at IKEA Pick-up point?
Yes. Only products received at IKEA Pick-up point can be brought in.
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When will I receive my delivery?
You can choose an available date up to 30 days after you make your purchase at the IKEA store.
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IKEA Online Store/Where will my order ship from?
Products ship from IKEA stores. Your delivery address determines which store your order will ship from.
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What should I do if I can’t move my furniture out of my room?
Since the delivery company does not disassemble or assemble, furniture that cannot be taken out of the room cannot be picked up by delivery.
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Can I change my delivery date and time?
Yes, you can change your delivery date and time from "My purchases". *If your delivery has already started, it is no longer possible to change your delivery date. In addition, it cannot be brought forward.
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Can I change my order for the Pick-up point?
No, you cannot add to or change an order once it has been placed.
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