There's something wrong with the product I bought. Can I exchange it at an IKEA store?
We are very sorry for the inconvenience caused. For the quickest resolution, please bring your product with your proof of purchase (receipt, tax invoice, IKEA Family member history) to the Returns Counter on the first floor of an IKEA Store.
When you contact the Customer Support Centre, make sure to have your proof of purchase (receipt, tax invoice, IKEA Family member history) with you.
Also, assembly instructions and part numbers are required to identify the defective part or parts.
Images of the product or faulty part (depending on the situation, you may be asked to send these to us).
Also, assembly instructions and part numbers are required to identify the defective part or parts.
Images of the product or faulty part (depending on the situation, you may be asked to send these to us).
If you do not have your order number, please look for the 8-digit product number sticker on the product.
If you do not have the assembly instructions, you can download it from the product page on our website.
If you do not have the assembly instructions, you can download it from the product page on our website.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Your satisfaction with your IKEA purchase is important to us. If you are not completely happy or simply changed your mind, you can return your products within 365 days. IKEA will provide a full refund for items returned with proof of purchase during this period.
Read moreIf you are not satisfied with your purchased mattress, you can exchange it for another product of the same type only once within 90 days.
Read moreIt's important for IKEA that you like your new mattress. After a while, if you feel that the mattress is too hard or too soft than you thought, you can replace it with another mattress.
Read morePlease bring the following to the returns counter at an IKEA store within 365 days of your purchase.
Read moreAll product are posted online with pictures, descriptions and prices so please review them carefully before applying. However, if you come to our store and are not satisfied with the product , you do not have to continue the transaction. *Circular Market online is available at IKEA Tokyo-Bay, IKEA Kohoku, IKEA Tachikawa, IKEA Fukuoka Shingu, IKEA Nagakute and IKEA Maebashi.
Read moreWe accept returns at IKEA stores, including those purchased in the online store. *Due to the different cashier systems, IKEA Kyoto, IKEA Yokohama Bake Quarter, and IKEA pop-up stores do not accept returns for products other than the store where they were purchased.
Read more