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Your order

This is where we tell you everything you need to know about your order.

You can review your order at any time, easily track its status, and even change the delivery date. Changed your mind? No problem! You can also cancel your order or prepare a return here.

A yellow STRANDMON armchair next to stacks of moving boxes.

Track and change your order

Just log in with the order number using your e-mail address or phone number.

Already have an IKEA Family profile? Log in and you will find everything you need to know about your purchases from IKEA.

You have the following options:

 

  • View order details such as the items you’ve ordered as well as your delivery address and date
  • Check your order status and track the shipment
  • Change the delivery date
  • Cancel an order
  • Display an invoice
  • Arrange a return
  • File a claim on damaged items
  • Send an assembly service enquiry

Helping you help yourself

Want to book our installation or assembly service, return an item, or order a spare part? You can do just that with our convenient self-service options.

Assembly & installation

Assembly is as flexible as you are.

Learn more

Spare parts service

Missing a part? Just reorder it!

Learn more

Returns & claims

We make it easy for you to return products or file a claim.

Learn more

Frequently asked questions


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