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IKEA return policy

We’ve listed everything you need to know about our generous IKEA return policy here; this policy applies the same to every customer and sales channel.  

It's okay to change your mind at IKEA. Sometimes an item that looked perfect on the web or at the IKEA store doesn’t match expectations in your home, office, or garden. We make it easy for you to return your purchase, regardless of how or where you bought it.

You have 365 days from the date of purchase to return the item you bought from IKEA in new and unused condition, along with the original proof of purchase (receipt or invoice), to your local IKEA store. We’ll refund you for the full purchase price. This return policy does not apply to cut and piece goods such as fabrics and kitchen worktops, or to green plants or items from our Zweite-Chance-Markt. 

Our return policy does not affect your statutory right of cancellation or statutory claims arising from defects. 

Returning unopened IKEA products

You can return any unopened IKEA product within 365 days for a full refund on the purchase price. So there’s no rush, no complicated terms and conditions. Just bring your proof of purchase on paper or in digital form.

Returning opened IKEA products

If you’re not satisfied after your purchase or change your mind, we’ll take it back opened but unused within 365 days – even if they’ve been assembled. Just show us your proof of purchase and we’ll give you a full refund. 

Things to remember: IKEA returns, IKEA refunds, IKEA exchanges

  • Remember to bring your receipt for goods that you want to return.​​
  • Can’t find the receipt? ​As an IKEA Family member, you can view your purchases and download receipts at any time. 
  • We’ll refund you using the same payment method you used to purchase the item.  ​ 
  • More than 365 days have passed since you purchased the item? You can still sell it back to us using our Buyback & Resell service.
  • ​​You can file a claim on a damaged item.
  • We provide a free IKEA spare parts service as part of our commitment to extending product lifetimes.  ​
  • Our transport and assembly assurance covers damage sustained during transport or assembly for IKEA Family members. 

Try it at home for 365 days

You can use a newly purchased IKEA mattress for 365 nights to try it out. You can return it and we’ll refund you with a voucher for the full purchase price if you feel that it’s too soft or too hard after a certain period of time.

These guarantees do not apply to mattress toppers, ENGAVÅGEN spring core mattresses, SÄBOVIK mattresses, sofa-bed mattresses, baby and children’s mattresses, or mattresses (only) sold together with a bed frame for a single price such as MOGREINA box spring beds.

This does not affect your statutory right of cancellation and statutory claims arising from defects.

How to exchange an IKEA mattress

Just bring the mattress you purchased together with the receipt or invoice as proof of purchase (receipt or invoice) to your IKEA store within 365 days after purchase. We’ll help you find another mattress or refund you with a voucher for the full purchase price. 

Things to remember: Try it at home for 365 days

  • You can exchange your mattress within 365 days.

  • We only ask that it comes back clean, undamaged and without stains. ​

  • This exchange policy does not apply to mattress toppers, ENGAVÅGEN or FÖLUNGEN spring core mattresses, SÄBÖVIK mattresses, sofa-bed mattresses, baby or children’s mattresses, or mattresses (only) sold together with a bed frame for a single price such as our BLÅFJÄLLET bed frame with mattress included.

  • New mattresses often feel a bit too firm, so we recommend that you wait a month to get used to yours.​ 

  • Once you’ve found your ideal mattress, our 10-year IKEA mattress guarantee will cover it.

  • If your replacement mattress costs more, you’ll only need to pay the difference between the original mattress and the replacement. ​

  • If the replacement mattress is cheaper, we’ll make up the difference on an IKEA voucher. 

Transport and assembly assurance for IKEA Family members

Things don’t always go to plan. As an IKEA Family member, you’ll benefit from our transport and assembly assurance when you use your IKEA Family card at the checkout. This means we’ll replace anything that breaks during transport or assembly. 

How to return items damaged during transport or assembly

 

Bring the item you purchased together with the receipt or invoice as proof of purchase to your IKEA store within four weeks after purchase, and we’ll replace it. Our transport and assembly assurance service does not apply to cut and piece goods such as fabrics and kitchen worktops, or green plants or items from the Zweite-Chance-Markt. This does not affect your statutory right of cancellation and statutory claims arising from defects.