Returns & claims
You’ll find everything you need to know about returns and claims here.
Returns
Our 365-day IKEA return policy lets you to return any IKEA product – opened or unopened – that hasn’t met your expectations within 365 days of purchase. You have a variety of return options.
We’ve gathered all the information you need if you change your mind and want to return an IKEA item to us.
Claims
There are various ways of filing a claim if you haven’t received your order, if it’s damaged, if there’s been an issue with one of our services, or if you want to make a guarantee claim.
We’ve gathered everything you need to know in case something goes wrong, and you need to file a claim.
IKEA spare parts
About to assemble your IKEA furniture or repair an IKEA item, but discover that there’s hardware missing? No problem. We’ll send you the parts you need free of charge.