Can I return my IKEA mattress?
We’ll gladly help you find the right mattress for your needs. You can test an IKEA mattress for 365 nights.
We’re aware that it takes more than ten minutes to decide whether a mattress is right for you. You’ll need around four to six weeks to get used to a new mattress.
That’s why you can take your new mattress home with you and lie and sleep on it until you’re convinced of its quality and comfort.
If not, just bring the mattress you purchased together with the receipt or invoice as proof of purchase to your IKEA store within 365 days after purchase. IKEA will refund you the full purchase price with a refund card. Book an appointment conveniently here.
Remember that conditions and requirements will apply when returning a mattress.
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Changed your mind? No problem! You can return any product that meets the IKEA return policy within 365 days. This return policy does not apply to pre-cut items (e.g., fabrics, kitchen countertops), green plants, and second-chance items.
Read moreYou can also return your products within Germany to an IKEA store other than the one where you originally purchased them.
Read moreIt is possible to return an item that is open or assembled if the item is complete and clean. Remember to bring your receipt or proof of purchase to an IKEA store for your return.
Read moreYes, provided your new mattress is delivered by one of our forwarding agents. It is not possible to take back old mattresses if they are delivered by post or parcel.
Read moreIt's okay if you change your mind. If, contrary to expectations, you are not satisfied after your purchase or change your mind, you can take advantage of our generous 365-day return policy.
Read moreYes, we offer you the IKEA ‘Zweite Chance’ programme for this purpose. Under certain conditions, IKEA will buy back the furniture and then offer it for sale in the Zweite Chance Markt.
Read more