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Can I get support from IKEA with setting up my smart home?

DIRIGERA hub and the smart home experience is designed to be easy to use and simple to set up.

You will be guided by step-by-step instructions in the IKEA Home smart app, to add your smart products and start your smarter life at home.

  • I've done the setup but Control Anywhere is not working. What can I do?

    There can be various reasons to why Control Anywhere isn't working for you: - Ensure you have internet connection either via Wi-Fi or mobile (3G/4G/5G). - Ensure you have Control Anywhere enabled in IKEA Home smart app.

  • I already have a smart home system from another brand, can I use smart products from IKEA in that one?

    With DIRIGERA hub, the IKEA Home smart app can guide you in connecting to Google Home, Amazon Alexa and Apple HomeKit.

  • What type of support can I get for my smart home from IKEA (DIRIGERA hub, TRÅDFRI gateway, IKEA Home smart app and smart products)?

    We're happy to support you, when and how you like.

  • Can I use the smart products from IKEA I already have at home with DIRIGERA hub and the IKEA Home smart app?

    Yes. All smart products in our range can be paired with DIRIGERA hub.

  • Is it possible to add smart products from other brands to the IKEA Home smart app?

    No. Only smart products from IKEA can be connected to DIRIGERA hub and managed in the IKEA Home smart app. Our range of smart products solves needs throughout the home and we continously develop new products.

  • I want to control my smart products with the IKEA Home smart app, what do I need to do?

    To control your smart products with the app, access more digital features and simply make your smart home run more smoothly, you need to get the DIRIGERA hub. Explore the hub and the many benefits it brings to your smart home!