Why can't my product be sent by post?
It may happen that you are only offered a forwarding agent delivery for a product that is suitable for parcel delivery. In this case, your product is currently not in stock in the parcel warehouse.
Please try ordering on another day.
Please check whether you have entered a valid German postcode.
Read moreDelivery times and delivery options depend on stock levels and whether there is available delivery capacity. You can view the delivery options in the shopping basket.
Read moreSimply prepare your return online yourself.
Read moreThe coupon for forwarding delivery is only valid for this delivery method. This coupon is not valid for other delivery methods such as parcel or express delivery. Please check if your chosen delivery method is possible for your products in the shopping cart.
Read morePlease understand that our courier drivers cannot be contacted. You can track some carriers live on the delivery day in your profile.
Read moreWithin the 365-day right of return, you can return parcelled products to us free of charge.
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