Can I return a product that I have already opened or assembled?
It is possible to return an item that is open or assembled if the item is complete and clean. Remember to bring your receipt or proof of purchase to an IKEA store for your return.
As part of our 365-day returns policy, you can return assembled furniture if it is new and unused. It must not show any signs of use, stains or similar. The original packaging is not required.
If your piece of furniture is older or used but in good condition, we will still give it a second chance. You can find more information here.
It’s okay to change your mind. You can use our generous 365-day return policy if, contrary to expectations, you’re not happy with your purchase or change your mind.
Read moreIt's okay if you change your mind. If, contrary to expectations, you are not satisfied after your purchase or change your mind, you can take advantage of our generous 365-day return policy.
Read moreNo, on the contrary: Please return the product assembled so that our employees can assess the condition.
Read moreSimply prepare your return online yourself.
Read morePlease take the product in question together with your proof of purchase, cash receipt or delivery slip, to the customer service desk in any IKEA store in Germany.
Read moreIf you change your mind and want to return something, we need your proof of purchase. You can show us the original or digital proof of purchase.
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