How can I use the express return service?
Simply prepare your return yourself online:
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Log in to dein Profil
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Click on ‘Your purchases’
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Select the relevant purchase
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Click on ‘Manage my purchases and orders’
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Select Express Return and complete it.
It's very easy. Simply fill out the return form online. You can choose whether you want to use the express return at the IKEA store or the free return by post in a parcel.
Read moreYes! In certain cases you can book an express delivery for the same or next working day.
Read moreRegardless of whether you have used Shop & Go for your purchase or not, you still have the option of exchanging or returning products to our customer service.
Read moreWithin the 365-day right of return, you can return parcelled products to us free of charge.
Read moreIf you change your mind and want to return something, we need your proof of purchase. You can show us the original or digital proof of purchase.
Read moreTo ensure that all your products arrive with you, we offer delivery by freight forwarder.
Read more